Front Office Concierge: Elevate Guest Experiences

Nordichotels; Stockholms kommun; On-site; SEK 30,000 - 40,000; Full time

Benefits offered by this job

Four complimentary hotel nights per year at any Strawberry hotel

Employee and Friends & Family room rates

Discounts on hotel stays, food and beverages across the group

Opportunities to grow – professionally and personally

Job summary

An upscale hotel chain in Stockholm is seeking a Front Office Ambassador to deliver exceptional service and create memorable experiences for guests. In this hands-on role, you will manage guest requests and coordinate communication across departments to ensure a seamless stay. The ideal candidate has at least one year of experience in Front Office or Reservations within the luxury segment, is fluent in Swedish and English, and possesses strong problem-solving skills. This position offers a supportive work environment with numerous benefits.

Qualifications

• At least 1 year of experience within Front Office or Reservations.
• Experience working in the luxury or premium hospitality segment.
• A valid driver's license is a MUST.

Responsibilities

• Welcome guests and manage requests.
• Resolve challenges and anticipate guest needs.
• Coordinate communication between guests and hotel departments.
• Support daily Front Office activities.

Skills

Fluency in Swedish

Fluency in English

Strong social skills

Problem-solving

Proactive, solution-oriented approach

Calm under pressure

Team spirit

Tools

Mews PMS System

Job description

An upscale hotel chain in Stockholm is seeking a Front Office Ambassador to deliver exceptional service and create memorable experiences for guests. In this hands-on role, you will manage guest requests and coordinate communication across departments to ensure a seamless stay. The ideal candidate has at least one year of experience in Front Office or Reservations within the luxury segment, is fluent in Swedish and English, and possesses strong problem-solving skills. This position offers a supportive work environment with numerous benefits.