Front Office Ambassador At Six - Full time

Nordichotels; Stockholms kommun; On-site; SEK 30,000 - 40,000; Full time

Benefits offered by this job

Four complimentary hotel nights per year at any Strawberry hotel

Employee and Friends & Family room rates

Discounts on hotel stays, food and beverages across the group

Opportunities to grow – professionally and personally

Job summary

An upscale hotel chain in Stockholm is seeking a Front Office Ambassador to deliver exceptional service and create memorable experiences for guests. In this hands-on role, you will manage guest requests and coordinate communication across departments to ensure a seamless stay. The ideal candidate has at least one year of experience in Front Office or Reservations within the luxury segment, is fluent in Swedish and English, and possesses strong problem-solving skills. This position offers a supportive work environment with numerous benefits.

Qualifications

• At least 1 year of experience within Front Office or Reservations.
• Experience working in the luxury or premium hospitality segment.
• A valid driver's license is a MUST.

Responsibilities

• Welcome guests and manage requests.
• Resolve challenges and anticipate guest needs.
• Coordinate communication between guests and hotel departments.
• Support daily Front Office activities.

Skills

Fluency in Swedish

Fluency in English

Strong social skills

Problem-solving

Proactive, solution-oriented approach

Calm under pressure

Team spirit

Tools

Mews PMS System

Job description

Apply By

2026-04-03

At Six is more than a hotel.

It’s a house for cosmopolitan minds, where art, culture and contemporary luxury meet in the heart of Stockholm.

Now, we’re looking for a Front Office Ambassador, who lives for exceptional service, personal connections and unforgettable first and last impressions. Someone who understands that true luxury is not about formality, but about attention, intuition and presence. You’ll be a key part of our Front Office team, setting the tone for the At Six experience and ensuring every guest feels seen, welcomed and taken care of — from arrival to departure, and everything in between.

About us

Part of Petter Stordalen’s Nordic Hotels & Resorts, At Six is a contemporary art and design hotel with 343 rooms and suites, including our Masterpiece Suite and 32 long‑stay apartments. In the house, you’ll also find Dining Room, Blanche & Hierta, At Six Cocktail Bar, a gym, wellness facilities and 3000 m² of flexible meeting and event space.

Since opening in 2017, At Six has been redefining luxury in a contemporary context. Today, we are one of Scandinavia’s leading choices for high‑end travelers thanks to our people, our standards, and our ambition to always deliver more than expected.

The role

As Front Office Ambassador, you are at the heart of the guest experience. You are the main point of contact for our guests, ensuring personalised service, smooth operations and memorable moments throughout their stay.

This is a hands‑on, guest‑facing role for someone who thrives in a fast‑paced environment, enjoys problem‑solving and takes pride in delivering service on an international level. You’ll work closely with Front Office, Reservations and other hotel departments to ensure seamless communication, swift solutions and consistently high guest satisfaction.

Your mission? To elevate every stay, and to help make At Six the benchmark for service in Stockholm and beyond.

Key responsibilities

• Guest Experience: Welcome guests, manage requests, handle feedback and ensure a warm, personalised experience throughout the stay.
• Service Excellence: Actively resolve challenges, anticipate guest needs and deliver the At Six wow factor, even in demanding situations.
• Coordination & Communication: Serve as the link between guests and hotel departments, ensuring smooth collaboration and flawless execution.
• Front Office Operations: Support daily Front Office activities, including check‑in, check‑out and guest follow‑ups.

Who you are

You have a genuine passion for hospitality and understand that luxury lives in the details. You are confident, calm under pressure and enjoy being the person guests turn to when they need something, or when they don’t even know they need it yet.

You bring

• At least 1 year of experience within Front Office or Reservations
• Experience working in the luxury or premium hospitality segment
• Strong knowledge of a Mews PMS System
• Fluency in Swedish and English
• A flexible mindset and availability to work varied shifts, including weekends and holidays
• A positive attitude, strong social skills and a true team spirit
• A proactive, solution‑oriented approach – you enjoy challenges and take initiative
• A valid driver’s license is a MUST

Ready to join At Six?

If you thrive in a dynamic, international environment and are motivated by creating memorable guest experiences, we would love to meet you. At Six offers a supportive and inspiring workplace in the heart of Stockholm, where high standards meet warmth, collaboration and long‑term growth.

Some of our benefits

• Four complimentary hotel nights per year at any Strawberry hotel
• Employee and Friends & Family room rates
• Discounts on hotel stays, food and beverages across the group
• A vibrant workplace with opportunities to grow – professionally and personally

Interviews are held on an ongoing basis and the position may be filled before the final application date.