Front Office Ambassador - Extra vid behov

Nordichotels; Stockholms kommun; On-site; SEK 30,000 - 40,000; Full time

Benefits offered by this job

Four complimentary hotel nights per year

Employee and Friends & Family room rates

Discounts on hotel stays and dining

Opportunities for professional growth

Job summary

A leading hospitality company in Stockholm seeks a Front Office Ambassador dedicated to exceptional service. This hands-on role involves welcoming guests, managing their requests, and ensuring a personalized experience. Ideal candidates will have over a year of experience in luxury hospitality, fluency in Swedish and English, and a strong knowledge of PMS systems. Join a vibrant team and enjoy benefits like complimentary hotel nights and discounts at our group properties. This is your chance to elevate guest experiences at a premier location.

Qualifications

• At least 1 year of experience within Front Office or Reservations.
• Experience in the luxury or premium hospitality segment.
• Fluency in Swedish and English.

Responsibilities

• Welcome guests and manage their requests for a personalized experience.
• Resolve challenges and anticipate guest needs.
• Support daily Front Office activities such as check-in and check-out.

Skills

Guest service

Problem-solving

Communication

Attention to detail

Teamwork

Tools

PMS system (Opera, Fidelio, Mews)

Job description

Location

Stockholm, Sweden

Apply by

2026-03-06

At Six is more than a hotel.

It’s a house for cosmopolitan minds, where art, culture and contemporary luxury meet in the heart of Stockholm.

Now, we’re looking for a Front Office Ambassador, who lives for exceptional service, personal connections and unforgettable first and last impressions. Someone who understands that true luxury is not about formality, but about attention, intuition and presence. You’ll be a key part of our Front Office team, setting the tone for the At Six experience and ensuring every guest feels seen, welcomed and taken care of — from arrival to departure, and everything in between.

About us

Part of Petter Stordalen’s Nordic Hotels & Resorts, At Six is a contemporary art and design hotel with 343 rooms and suites, including our Masterpiece Suite and 32 long‑stay apartments. In the house, you’ll also find Dining Room, Blanche & Hierta, At Six Cocktail Bar, a gym, wellness facilities and 3000 m² of flexible meeting and event space.

Since opening in 2017, At Six has been redefining luxury in a contemporary context. Today, we are one of Scandinavia’s leading choices for high‑end travelers thanks to our people, our standards, and our ambition to always deliver more than expected.

The role

As Front Office Ambassador, you are at the heart of the guest experience. You are the main point of contact for our guests, ensuring personalised service, smooth operations and memorable moments throughout their stay.

This is a hands‑on, guest‑facing role for someone who thrives in a fast‑paced environment, enjoys problem‑solving and takes pride in delivering service on an international level. You’ll work closely with Front Office, Reservations and other hotel departments to ensure seamless communication, swift solutions and consistently high guest satisfaction.

Your mission? To elevate every stay, and to help make At Six the benchmark for service in Stockholm and beyond.

Key responsibilities

• Welcome guests and manage their requests, feedback and ensure a warm, personalised experience throughout the stay.
• Actively resolve challenges, anticipate guest needs and deliver the At Six wow factor, even in demanding situations.
• Serve as the link between guests and hotel departments, ensuring smooth collaboration and flawless execution.
• Support daily Front Office activities, including check‑in, check‑out and guest follow‑ups.

Who you are

You have a genuine passion for hospitality and understand that luxury lives in the details. You are confident, calm under pressure and enjoy being the person guests turn to when they need something, or when they don’t even know they need it yet.

Qualifications

• At least 1 year of experience within Front Office or Reservations.
• Experience working in the luxury or premium hospitality segment.
• Strong knowledge of a PMS system (Opera, Fidelio, Mews or similar).
• Fluency in Swedish and English.
• A flexible mindset and availability to work varied shifts, including weekends and holidays.
• A positive attitude, strong social skills and a true team spirit.
• A proactive, solution‑oriented approach and a willingness to take initiative.
• A valid driver’s license is an advantage.

Benefits

• Four complimentary hotel nights per year at any Strawberry hotel.
• Employee and Friends & Family room rates.
• Discounts on hotel stays, food and beverages across the group.
• A vibrant workplace with opportunities to grow — professionally and personally.

Join us

If you thrive in a dynamic, international environment and are motivated by creating memorable guest experiences, we would love to meet you. At Six offers a supportive and inspiring workplace in the heart of Stockholm, where high standards meet warmth, collaboration and long‑term growth.

Interviews are held on an ongoing basis and the position may be filled before the final application date.