Luxury Front Office Ambassador – Elevate Guest Experiences

Strawberry; Stockholms kommun; On-site; SEK 380,000 - 460,000; Full time

Benefits offered by this job

Four complimentary hotel nights per year

Employee and Friends & Family room rates

Discounts on hotel stays, food and beverages

Job summary

A luxury hotel chain seeks a Front Office Ambassador in Stockholm, responsible for enhancing guest experiences through personalized service. Ideal candidates should have at least one year of experience in Front Office roles within the luxury sector and be fluent in Swedish and English. The role requires effective communication, problem-solving skills, and the ability to thrive in a fast-paced environment. Benefits include complimentary hotel stays and discounts across the hotel group.

Qualifications

• At least 1 year of experience within Front Office or Reservations.
• Experience in luxury or premium hospitality.
• Fluency in Swedish and English.

Responsibilities

• Welcome guests and manage requests during their stay.
• Resolve challenges and anticipate guest needs actively.
• Support daily Front Office activities and ensure smooth operations.

Skills

Customer service

Problem-solving

Hospitality management

Communication

Collaboration

Tools

PMS systems (Opera, Fidelio, Mews)

Job description

A luxury hotel chain seeks a Front Office Ambassador in Stockholm, responsible for enhancing guest experiences through personalized service. Ideal candidates should have at least one year of experience in Front Office roles within the luxury sector and be fluent in Swedish and English. The role requires effective communication, problem-solving skills, and the ability to thrive in a fast-paced environment. Benefits include complimentary hotel stays and discounts across the hotel group.