Luxury Front Office Ambassador — Elevate Guest Stays

Strawberryhotels; Stockholms kommun; On-site; SEK 320,000 - 460,000; Full time

Benefits offered by this job

Four complimentary hotel nights per year

Employee and Friends & Family room rates

Discounts on hotel stays, food and beverages

Opportunities for professional and personal growth

Job summary

A leading hotel company in Stockholm is seeking a Front Office Ambassador to enhance guest experience through personalized service. The ideal candidate will have at least 1 year of experience in Front Office operations, strong communication skills, and a proactive attitude. Responsibilities include welcoming guests, resolving requests, and coordinating with hotel departments. This role offers opportunities for professional growth and benefits like complimentary hotel nights and discounts across the group.

Qualifications

• At least 1 year of experience in Front Office or Reservations.
• Experience in luxury or premium hospitality.
• Fluency in Swedish and English.

Responsibilities

• Welcome guests and manage requests.
• Resolve challenges and anticipate guest needs.
• Coordinate communication between guests and hotel departments.
• Support daily Front Office operations.

Skills

Guest service

Problem-solving

Communication

Teamwork

Tools

Mews PMS System

Job description

A leading hotel company in Stockholm is seeking a Front Office Ambassador to enhance guest experience through personalized service. The ideal candidate will have at least 1 year of experience in Front Office operations, strong communication skills, and a proactive attitude. Responsibilities include welcoming guests, resolving requests, and coordinating with hotel departments. This role offers opportunities for professional growth and benefits like complimentary hotel nights and discounts across the group.