Front Office Ambassador At Six - Full time

Strawberryhotels; Stockholms kommun; On-site; SEK 320,000 - 460,000; Full time

Benefits offered by this job

Four complimentary hotel nights per year

Employee and Friends & Family room rates

Discounts on hotel stays, food and beverages

Opportunities for professional and personal growth

Job summary

A leading hotel company in Stockholm is seeking a Front Office Ambassador to enhance guest experience through personalized service. The ideal candidate will have at least 1 year of experience in Front Office operations, strong communication skills, and a proactive attitude. Responsibilities include welcoming guests, resolving requests, and coordinating with hotel departments. This role offers opportunities for professional growth and benefits like complimentary hotel nights and discounts across the group.

Qualifications

• At least 1 year of experience in Front Office or Reservations.
• Experience in luxury or premium hospitality.
• Fluency in Swedish and English.
• Fluency in Swedish and English.
• A flexible mindset and availability to work varied shifts, including weekends and holidays.
• A positive attitude, strong social skills and a true team spirit.
• A proactive, solution‑oriented approach, enjoys challenges and takes initiative.
• A valid driver’s license is a MUST

Responsibilities

• Welcome guests and manage requests.
• Resolve challenges and anticipate guest needs.
• Coordinate communication between guests and hotel departments.
• Support daily Front Office operations.

Skills

Guest service

Problem-solving

Communication

Teamwork

Customer service mindset

Proactive, solution‑oriented

Team spirit

Driver's license

Tools

Mews PMS System

Job description

Front Office Ambassador

Location: Stockholm, Sweden

Apply by: 2026-04-03

At Six is more than a hotel. It’s a house for cosmopolitan minds, where art, culture and contemporary luxury meet in the heart of Stockholm.

About us: Part of Petter Stordalen’s Nordic Hotels & Resorts, At Six is a contemporary art and design hotel with 343 rooms and suites, including our Masterpiece Suite and 32 long‑stay apartments. We also have Dining Room, Blanche & Hierta, At Six Cocktail Bar, a gym, wellness facilities and 3000 m² of flexible meeting and event space.

The role: As Front Office Ambassador, you are at the heart of the guest experience. You are the main point of contact for our guests, ensuring personalised service, smooth operations and memorable moments throughout their stay. This is a hands‑on, guest‑facing role for someone who thrives in a fast‑paced environment, enjoys problem‑solving and takes pride in delivering service on an international level. You’ll work closely with Front Office, Reservations and other hotel departments to ensure seamless communication and consistently high guest satisfaction. Your mission? To elevate every stay, and to help make At Six the benchmark for service in Stockholm and beyond.

Key responsibilities

• Guest Experience: Welcome guests, manage requests, handle feedback and ensure a warm, personalized experience throughout the stay.
• Service Excellence: Actively resolve challenges, anticipate guest needs and deliver the At Six wow factor, even in demanding situations.
• Coordination & Communication: Serve as the link between guests and hotel departments, ensuring smooth collaboration and flawless execution.
• Front Office Operations: Support daily Front Office activities, including check‑in, check‑out and guest follow‑ups.

Who you are

You have a genuine passion for hospitality and understand that luxury lives in the details. You are confident, calm under pressure and enjoy being the person guests turn to when they need something, or when they don’t even know they need it yet.

What we’re looking for

• At least 1 year of experience within Front Office or Reservations
• Experience working in the luxury or premium hospitality segment
• Strong knowledge of a Mews PMS System
• Fluency in Swedish and English
• A flexible mindset and availability to work varied shifts, including weekends and holidays
• A positive attitude, strong social skills and a true team spirit
• A proactive, solution‑oriented approach, enjoys challenges and takes initiative
• A valid driver’s license is a MUST

Benefits

• Four complimentary hotel nights per year at any Strawberry hotel
• Employee and Friends & Family room rates
• Discounts on hotel stays, food and beverages across the group
• A vibrant workplace with opportunities to grow — professionally and personally

Application

Interviews are held on an ongoing basis and the position may be filled before the final application date.