Junior IT Service Manager: Build Reliable IT Services

Ikano Bank; Malmö kommun; On-site; SEK 420,000 - 520,000; Full time

Benefits offered by this job

Annual Social Day for all Employees

Favorable Conditions for Ikano Bank27

Job summary

Ikano Bank is seeking a Junior Service Manager to strengthen its Service Management capability in the Malmö area. You will work with business and IT, owning IT services across their lifecycle, and collaborate with onshore and offshore teams as well as external suppliers.

You will contribute to governance, runbooks, risk and compliance activities, and help drive improvements, with learning opportunities as you grow into a larger IT services role within a growing bank.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 1-3 years of professional experience in IT Service Management, IT Operations, Application Management, IT Support, or a similar area.
• Experience working with business applications, integrations, digital services, or enterprise platforms.
• Experience collaborating with suppliers or external vendors is considered an advantage.
• Exposure to Agile ways of working.
• Experience from financial services or another regulated industry is beneficial, but not required.

Responsibilities

• Own and manage assigned IT services throughout their lifecycle.
• Monitor service performance, availability, and operational health.
• Coordinate service delivery across internal teams, business stakeholders, and external suppliers.
• Manage suppliers and follow up on service performance, KPIs, and SLAs.
• Drive service improvements and operational efficiencies.
• Ensure service documentation, operational procedures, runbooks, and knowledge articles remain accurate and up to date.
• Maintain accurate service-related information, including CMDB data.
• Support risk management activities, audits, compliance initiatives, and regulatory requirements.
• Create and maintain service roadmaps and lifecycle plans.
• Oversee day-to-day operational activities related to incidents, problems, and changes, acting as an escalation point when needed.
• Drive initiatives, improvements, and agreed deliverables to completion.
• Contribute to the development of service governance, processes, and best practices.

Skills

IT Service Management

Agile methodologies

Communication

Vendor management

Education

Bachelor's degree in IT / CS / IS

Job description

Ikano Bank is seeking a Junior Service Manager to strengthen its Service Management capability in the Malmö area. You will work with business and IT, owning IT services across their lifecycle, and collaborate with onshore and offshore teams as well as external suppliers.

You will contribute to governance, runbooks, risk and compliance activities, and help drive improvements, with learning opportunities as you grow into a larger IT services role within a growing bank.