Junior Service Manager

Ikano Bank

Malmö kommun

On-site

SEK 420,000 - 520,000

Full time

13 days ago

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Benefits offered by this job

Annual Social Day for all Employees

Favorable Conditions for Ikano Bank27

Job summary

Ikano Bank is seeking a Junior Service Manager to strengthen its Service Management capability in the Malmö area. You will work with business and IT, owning IT services across their lifecycle, and collaborate with onshore and offshore teams as well as external suppliers.

You will contribute to governance, runbooks, risk and compliance activities, and help drive improvements, with learning opportunities as you grow into a larger IT services role within a growing bank.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
1-3 years of professional experience in IT Service Management, IT Operations, Application Management, IT Support, or a similar area.
Experience working with business applications, integrations, digital services, or enterprise platforms.
Experience collaborating with suppliers or external vendors is considered an advantage.
Exposure to Agile ways of working.
Experience from financial services or another regulated industry is beneficial, but not required.

Responsibilities

Own and manage assigned IT services throughout their lifecycle.
Monitor service performance, availability, and operational health.
Coordinate service delivery across internal teams, business stakeholders, and external suppliers.
Manage suppliers and follow up on service performance, KPIs, and SLAs.
Drive service improvements and operational efficiencies.
Ensure service documentation, operational procedures, runbooks, and knowledge articles remain accurate and up to date.
Maintain accurate service-related information, including CMDB data.
Support risk management activities, audits, compliance initiatives, and regulatory requirements.
Create and maintain service roadmaps and lifecycle plans.
Oversee day-to-day operational activities related to incidents, problems, and changes, acting as an escalation point when needed.
Drive initiatives, improvements, and agreed deliverables to completion.
Contribute to the development of service governance, processes, and best practices.

Skills

IT Service Management

Agile methodologies

Communication

Vendor management

Education

Bachelor's degree in IT / CS / IS

Job description

Who We Are

At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank. Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down-to-earth. If you like the idea of being part of a team that works hard, enjoys solving challenges together and dares to do things a little differently, you will feel right at home here.

Full Time/Part Time

Full Time

Who We Are

Digital is the driving force behind the bank’s technology and innovation. We deliver secure, reliable, and competitive products that keep the bank ahead, while enabling growth and expansion into new markets. Digital is not just about keeping systems running—it’s about shaping the future of banking. This is where technology meets opportunity, and where talent drives global impact.

Purpose of the Job

Join Ikano Bank's Service Management Chapter

Ikano Bank is in an exciting phase of growth and expansion, and we're strengthening our Service Management capability to support that journey.

Today, we're a team of eight Service Managers, soon growing to ten, all based in Hyllie, Malmö. Together, we play a key role in ensuring stable, efficient, and customer-focused IT services across the bank.

We work closely with both Business and IT, taking responsibility for service governance, supplier collaboration, operational excellence, and continuous improvement. As a significant part of our IT landscape is delivered through external partners, building strong relationships, managing vendors, and ensuring service quality are important parts of our everyday work.

Our mission is simple: to ensure our services perform reliably, deliver business value, and support a great customer experience.

Responsibilities of the Job

As a Junior Service Manager at Ikano Bank, you will be responsible for one or more IT service areas throughout their lifecycle, from initial planning and development through to retirement. Your mission is to ensure that services remain stable, secure, compliant, cost-efficient, and aligned with business needs. To achieve this, you will collaborate closely with technical teams, both onshore and offshore, business stakeholders, and external suppliers. You will play an important role in creating structure and clarity through strong service ownership, governance, documentation, knowledge management, and supplier collaboration. This role is ideal for someone early in their professional career who has built a solid foundation within IT and is eager to continue developing within Service Management. You will have the opportunity to learn from experienced colleagues while gradually taking on greater responsibility. While this is not a trainee position, it is a role suitable for someone who is ready to take the next step in their career. From day one, you will be trusted to take ownership of your responsibilities while receiving the support needed to succeed.

Own and manage assigned IT services throughout their lifecycle.
Monitor service performance, availability, and operational health.
Coordinate service delivery across internal teams, business stakeholders, and external suppliers.
Manage suppliers and follow up on service performance, KPIs, and SLAs.
Drive service improvements and operational efficiencies.
Ensure service documentation, operational procedures, runbooks, and knowledge articles remain accurate and up to date.
Maintain accurate service-related information, including CMDB data.
Support risk management activities, audits, compliance initiatives, and regulatory requirements.
Create and maintain service roadmaps and lifecycle plans.
Oversee day-to-day operational activities related to incidents, problems, and changes, acting as an escalation point when needed.
Drive initiatives, improvements, and agreed deliverables to completion.
Contribute to the development of service governance, processes, and best practices.

Education Level

Bachelor's Degree

Experience/Demonstrated Competencies We Believe You Have

A Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
1-3 years of professional experience within IT Service Management, IT Operations, Application Management, IT Support, or a similar area.
Experience working with business applications, integrations, digital services, or enterprise platforms.
Experience collaborating with suppliers or external vendors is considered an advantage.
Exposure to Agile ways of working.
Experience from financial services or another regulated industry is beneficial, but not required.

Language Competencies

- Fluent in English, both written and spoken.

Knowledge of a Scandinavian language is considered an advantage.

Knowledge Required You Have

A good understanding of system lifecycle management and how IT services support business operations.
Basic knowledge of ITIL practices and service governance frameworks. An ITIL 4 Foundation certification is considered an advantage.
Understanding of applications, integrations, and digital services. Experience supporting migrations or transformation activities is beneficial.
Experience working with documentation, knowledge management, and structured ways of working.
An understanding of process documentation and continuous process improvement.
Awareness of risk, compliance, security, and audit requirements within IT environments.
Familiarity with Agile methodologies.

Capabilities For This Job We Believe You're Someone Who

Takes ownership and follows through on commitments.
Builds strong relationships with colleagues, stakeholders, and suppliers.
Communicates clearly and confidently with different audiences.
Enjoys presenting ideas and facilitating discussions.
Brings positive energy and a solution-oriented mindset.
Challenges existing ways of working in a constructive and respectful manner.
Is curious and eager to learn.
Works proactively and drives activities forward.
Identifies improvement opportunities and turns ideas into action.
Manages multiple priorities while maintaining quality and focus.
Has a genuine interest in technology and digital services.
Is comfortable working independently while knowing when to ask for support and guidance.