Service Manager Network Services

I-Ray IT Solutions AB; Solna kommun; On-site; SEK 600,000 - 800,000; Full time

Job summary

I-Ray IT Solutions AB is seeking an experienced Service Manager for network services in Södertälje, Sweden. You will ensure reliable service delivery and oversee the enhancement of service quality while collaborating with teams and partners.

The ideal candidate should have a Bachelor's degree in IT or related fields and 3-7 years of relevant experience. The position involves service oversight and requires excellent communication skills. This is a full-time, on-site role with a contract duration of 6 months, starting in August 2026.

Qualifications

• 3-7 years of experience in Service Management, IT Operations, or Network Services.
• Strong understanding of IT Service Management principles.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee the delivery and performance of network services.
• Develop and maintain service improvement plans.
• Monitor service quality using performance metrics.

Skills

Service Management

Network Services

Stakeholder Management

IT Service Management

KPI and SLA Management

Problem Solving

Education

Bachelor's degree in Information Technology

Job description

Service Manager – Network Services

We are seeking an experienced Service Manager to oversee and enhance enterprise network services. In this role, you will be responsible for ensuring reliable service delivery, collaborating with internal teams and external partners, and driving service quality through continuous improvement initiatives.

About the Role

As a Service Manager, you will play a key role in managing network-related services throughout their lifecycle. You will work closely with business stakeholders, suppliers, and technical teams to ensure that services meet business needs, operational targets, and compliance requirements.

Main Responsibilities

• Oversee the delivery and performance of network services.
• Develop and maintain service improvement plans aligned with business objectives.
• Monitor service quality using performance metrics and ensure agreed service levels are achieved.
• Coordinate with suppliers and internal teams to resolve service-related issues and improve operational efficiency.
• Build strong relationships with stakeholders and communicate service performance, risks, and planned improvements.
• Support financial planning, budget monitoring, and cost control activities.
• Ensure services comply with security, privacy, and regulatory standards.
• Identify opportunities to improve processes, automate routine activities, and optimize service delivery.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 3–7 years of experience in Service Management, IT Operations, Infrastructure, or Network Services.
• Strong understanding of IT Service Management principles and service lifecycle processes.
• Experience managing suppliers, service providers, and operational governance.
• Knowledge of KPI and SLA management with a focus on service performance.
• Experience with financial planning, budgeting, or cost management is an advantage.
• Excellent communication and stakeholder management skills.
• Fluent in English, both written and spoken.

Preferred Experience

Experience working within large organizations where IT services are delivered through external vendors or managed service providers.

Personal Qualities

• Well-organized and proactive.
• Strong analytical and problem-solving abilities.
• Results-driven with excellent planning skills.
• Able to manage multiple priorities in a dynamic environment.
• Collaborative, relationship-focused, and confident in working with diverse stakeholders.

Location: Södertälje, Sweden (On-site)
Employment: Full-time (100%)
Contract Duration: 6 months with the possibility of extension
Preferred Start: August 2026

If you have a passion for service excellence and experience managing enterprise network services, we encourage you to apply.