IT Service Delivery Lead – Flexible Hours & Growth

Hitachi Energy Ltd.; Västmanlands län; In loco; SEK 600.000 - 800.000; Tempo pieno

Vantaggi offerti da questo lavoro

Collective bargaining agreement

Flexible working hours

Wellness allowance

Career opportunities within Hitachi E,

Mentor during onboarding

Training and professional development

Diverse workplace with 70+ nationalies

Descrizione del lavoro

Hitachi Energy Sweden AB is seeking an IT Service Manager to act as the primary liaison between business stakeholders, IT service providers, and vendors, coordinating the delivery of infrastructure, applications, and end-user IT services.

The role focuses on incident and change management, governance, and continuous improvement, ensuring secure and compliant operations while delivering high customer satisfaction across Sweden.

Competenze

• Experience in ITIL-based service management and governance.
• Proven ability to manage stakeholder and vendor relationships.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication with both technical and business audiences.

Mansioni

• Act as the primary liaison between business stakeholders, IT service providers, and vendors.
• Coordinate and oversee delivery of infrastructure, applications, and end-user IT services.
• Manage incidents, service requests, escalations, problem resolution, and change activities.
• Gather documents and prioritize business demands and IT initiatives.
• Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.
• Drive stable IT operations and continuous service improvement.

Conoscenze

ITIL-based service management

Stakeholder & vendor management

Analytical thinking & problem solving

Communication skills

Strumenti

ServiceNow

Microsoft 365

Descrizione del lavoro

Hitachi Energy Sweden AB is seeking an IT Service Manager to act as the primary liaison between business stakeholders, IT service providers, and vendors, coordinating the delivery of infrastructure, applications, and end-user IT services.

The role focuses on incident and change management, governance, and continuous improvement, ensuring secure and compliant operations while delivering high customer satisfaction across Sweden.