Junior Customer Success & Support Specialist

Quickchannel AB; Stockholms kommun; Hybrid; SEK 350,000 - 500,000; Full time

Job summary

Quickchannel AB in Stockholm is hiring a Junior Customer Success Manager to support Finnish customers (and others) through pre-sales, onboarding, and ongoing success. You will drive activities across the customer lifecycle, ensuring value realization from Quickchannel's products.

You will manage daily CS operations, ensure team KPIs, handle onboarding, renewals, and collaborate with the Head of CS to improve processes and data quality for a superior customer experience.

Qualifications

• Must have strong communication and customer service skills.
• Ability to prioritize tasks and manage time effectively.
• Data-driven approach to monitor KPIs and improve processes.

Responsibilities

• Manage the day to day Customer Support operations.
• Ensure Customer Support Team delivers on deadlines, projects and KPIs.
• Account setup and delivery according to information from sales and CS.
• Implement, follow and iterate support processes in the team.
• Investigate/troubleshoot applications/services to identify errors.
• Provide product manager with feature requests from customers.
• Be the product expert in Quickchannel's product portfolio and communicate USPs.
• Ensure data accuracy in CS tools (OsTicket, Hubspot, etc.).
• Drive data-driven improvements across the customer lifecycle.
• Support training sessions enabling clients to achieve goals with Quickchannel.
• Collaborate with Head of CS to improve support and customer experience processes.

Skills

Communication skills

Customer service

Data-driven

Time management

Problem solving

Negotiation

Multitasking

Tools

OsTicket

Hubspot CRM

Knowledge Base tools

Job description

Quickchannel AB in Stockholm is hiring a Junior Customer Success Manager to support Finnish customers (and others) through pre-sales, onboarding, and ongoing success. You will drive activities across the customer lifecycle, ensuring value realization from Quickchannel's products.

You will manage daily CS operations, ensure team KPIs, handle onboarding, renewals, and collaborate with the Head of CS to improve processes and data quality for a superior customer experience.