Lead Customer Success Manager

Zynca CRM AB; Stockholms kommun; On-site; SEK 40,000 - 60,000; Full time

Job summary

Zynca CRM AB is looking for a dedicated Customer Success Manager in Stockholms län, Sweden. You will own the full customer relationship post-sale, focusing on onboarding, support, and ensuring customer satisfaction.

Your role will involve collecting customer feedback, managing renewals, and helping customers derive maximum value from our products. The position offers a unique opportunity to shape the customer experience in a growing environment.

Qualifications

• Experience working with customers in a SaaS environment.
• Structured mindset to manage customer lifecycle.
• Desire to improve customer experience and satisfaction.

Responsibilities

• Own the customer experience after contract signing.
• Onboard new customers effectively.
• Collect feedback for product improvement.

Skills

Customer onboarding

Problem-solving

Customer communication

Support experience

Job description

Zynca CRM AB is looking for a dedicated Customer Success Manager in Stockholms län, Sweden. You will own the full customer relationship post-sale, focusing on onboarding, support, and ensuring customer satisfaction.

Your role will involve collecting customer feedback, managing renewals, and helping customers derive maximum value from our products. The position offers a unique opportunity to shape the customer experience in a growing environment.