Nordic Multi-Channel Customer Support Pro

Qliro Group; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Hands-on learning across markets

Multi-skilling across processes

Career growth in Customer Operations

Collaborative culture

Job summary

Qliro Group in Stockholm is seeking a customer support specialist to handle inquiries from merchants’ customers across Nordic markets via phone, chat, email, and social media. You will maintain empathy, resolve issues, and help meet KPIs for satisfaction, speed, and accuracy.

The role emphasizes multi-skilling, cross-market collaboration, structured planning, and a proactive approach in a fast-paced environment.

Qualifications

• Native fluency in Swedish and full professional fluency in English.
• Passionate about service and customer experience in a fast-paced, KPI-driven environment.
• Structured, detail-oriented, proactive, and adaptable.

Responsibilities

• Handle inquiries from merchants’ customers across Nordic markets via phone, chat, email, and social media.
• Be flexible, assisting different markets and processes as priorities shift.
• Identify and resolve issues efficiently while maintaining empathy.
• Work toward KPIs for customer satisfaction, speed, and accuracy.
• Collaborate to improve processes and enhance customer experience.

Skills

Swedish language

English language

Customer service mindset

Strong communicator

Quick learner

Job description

Qliro Group in Stockholm is seeking a customer support specialist to handle inquiries from merchants’ customers across Nordic markets via phone, chat, email, and social media. You will maintain empathy, resolve issues, and help meet KPIs for satisfaction, speed, and accuracy.

The role emphasizes multi-skilling, cross-market collaboration, structured planning, and a proactive approach in a fast-paced environment.