Customer Success Manager, Supply Side

Jobtailor; Stockholms kommun; On-site; SEK 550,000 - 700,000; Full time

Job summary

Jobtailor in Sweden is seeking a Customer Success/Account Manager to own a defined portfolio of B2B SaaS customers, including strategic accounts. You will build trusted relationships with key stakeholders and act as a trusted advisor to drive value and renewal readiness.

You will resolve issues via HubSpot/Jira or similar tools, enable product adoption, deliver digital-first engagement, and collaborate with Sales, Product, and Marketing on renewals and expansions, while championing the Voice of

Qualifications

• 3+ years in Customer Success, Account Management or similar in SaaS B2B.
• Excellent relationship-building and stakeholder communication.
• Ability to manage multiple accounts with focus on value delivery and retention.
• Data-driven mindset with experience using ticketing systems, CRM and CS tools.
• Familiarity with subscription-based models and customer lifecycle management.
• Fluency in English and one of Swedish, Norwegian, Danish, German, Latvian, Lithuanian, Estonian.

Responsibilities

• Manage a defined customer portfolio including strategic accounts.
• Build trusted relationships with key stakeholders and act as strategic advisor.
• Own and resolve customer issues via HubSpot, Jira or similar tools.
• Drive product adoption and communicate customer value and outcomes.
• Deliver low-touch, digital-first customer engagement.
• Contribute to renewal readiness by addressing blockers and risks ahead of renewal cycles.
• Partner with Sales, Product, Value Delivery and Marketing on renewals, expansion and feedback.
• Be the Voice of the Customer to inform product and process improvements.

Skills

Relationship building

Stakeholder communication

Problem solving

Multi-account management

Data-driven mindset

CRM and ticketing tools

Subscription-based business models

Customer lifecycle management

English fluency

Tools

CRM

Ticketing systems

Job description

Responsibilities

• Manage a defined customer portfolio, including scaled or high value strategic accounts.
• Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers.
• Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools.
• Drive product adoption and clearly communicate customer value and outcomes.
• Ability to deliver low-touch, digital-first customer engagement.
• Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles.
• Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback.
• Act as the 'Voice of the Customer' to inform product and process improvements.

Requirements

• Demonstrated experience (ideally 3+ years) in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment.
• Excellent relationship-building, stakeholder communication and problem-solving skills.
• Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention.
• Data-driven mindset with experience using ticketing systems, CRM and Customer Success tools.
• Comfortable working in a fast-paced, evolving environment.
• Familiarity with subscription-based business models and customer lifecycle management.
• Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Latvian, Lithuanian, Estonian.