Nordic Multichannel Support Specialist

Qliro; Stockholms kommun; Hybrid; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Hands-on learning

Multi-skilling across markets

Career growth opportunities

Collaborative culture

Modern Stockholm office

Job summary

Qliro in Stockholm is seeking a customer operations professional to handle inquiries from customers across Nordic markets via phone, chat, email, and social media. You will work across Norway, Sweden, Finland, Denmark with English and Norwegian language skills.

This role offers multi-skilling, career growth, and a modern office with flexible working arrangements, centered on delivering excellent customer experiences and meeting KPIs.

Qualifications

• Native fluency in Norwegian.
• Fully fluent in English.
• Knowledge of additional Nordic languages is a BIG plus.
• Passionate about service and customer experience in a fast‑paced, KPI‑driven environment.
• Comfortable shifting focus between channels and markets.
• Structured, detail‑oriented, proactive, and adaptable.
• Strong communicator, quick learner, confident with digital tools.
• Previous customer service experience is a plus, but a positive attitude and willingness to learn are key.

Responsibilities

• Handle inquiries from merchants’ customers across all Nordic markets.
• Provide support via phone, chat, email, and social media.
• Be flexible, assisting different markets and processes as priorities shift.
• Identify and resolve issues efficiently while maintaining empathy.
• Work toward individual and team KPIs for satisfaction, speed, and accuracy.
• Collaborate to improve processes and enhance customer experience.
• Follow a structured schedule where every day and task is clearly planned.

Skills

Norwegian fluency

English fluency

Nordic language skills

Customer service mindset

Multichannel support

Structured & proactive

Strong communicator

Job description

Qliro in Stockholm is seeking a customer operations professional to handle inquiries from customers across Nordic markets via phone, chat, email, and social media. You will work across Norway, Sweden, Finland, Denmark with English and Norwegian language skills.

This role offers multi-skilling, career growth, and a modern office with flexible working arrangements, centered on delivering excellent customer experiences and meeting KPIs.