IT Support Technician | Windows, AD & Helpdesk

Hedin IT; Mölndals kommun; On-site; SEK 30,000 - 45,000; Full time

Benefits offered by this job

Collective Agreement and ITP pensions

Wellness allowance

25 days of paid vacation

Car-related benefits

Job summary

Hedin IT in Mölndal is seeking an IT Support Technician to join our first line support team. As part of a team of 12, you'll manage user issues and provide professional support, ensuring a collaborative environment that encourages continuous learning.

The ideal candidate has a strong service mindset, is fluent in Swedish and English, and enjoys solving problems in a dynamic IT environment. We offer a modern office with various benefits, including 25 days of paid vacation and wellness allowance.

Qualifications

• Strong service mindset and genuine willingness to assist others.
• Experience with IT-related issues and troubleshooting.
• Interest in IT and technology.

Responsibilities

• Manage and resolve cases received via phone and case management systems.
• Handle user accounts and permissions.
• Troubleshoot a variety of IT-related issues.

Skills

Problem-solving

Customer service

Technical support

Collaboration

Fluency in Swedish

Fluency in English

Tools

Windows operating systems

Active Directory

Job description

Hedin IT in Mölndal is seeking an IT Support Technician to join our first line support team. As part of a team of 12, you'll manage user issues and provide professional support, ensuring a collaborative environment that encourages continuous learning.

The ideal candidate has a strong service mindset, is fluent in Swedish and English, and enjoys solving problems in a dynamic IT environment. We offer a modern office with various benefits, including 25 days of paid vacation and wellness allowance.