1st Line IT Support Technician | Windows & AD Specialist

Hedin IT AB; Mölndals kommun; On-site; SEK 334,800 - 446,400; Full time

Benefits offered by this job

Collective Agreement and ITP pensions

Wellness allowance

25 days of paid vacation

Car-related benefits

Job summary

Hedin IT AB is seeking an IT Support Technician to join our 1st Line support team in Mölndal, Sweden. This role involves providing professional support via phone and our ticketing system, resolving various technical issues while collaborating closely with a team of technicians.

The ideal candidate should have a strong service mindset, experience with Windows operating systems, and fluency in both Swedish and English. We offer benefits including wellness allowance and 25 days of vacation.

Qualifications

• Experience with troubleshooting IT-related issues.
• Strong service mindset and willingness to assist.
• Fluency in Swedish and English, both written and spoken.

Responsibilities

• Manage and resolve cases via phone and ticketing system.
• Handle user accounts and permissions.
• Troubleshoot various IT-related issues.

Skills

Patience and problem-solving

Customer service mindset

IT knowledge

Knowledge sharing

Fluency in Swedish

Fluency in English

Tools

Windows operating systems

Active Directory

Job description

Hedin IT AB is seeking an IT Support Technician to join our 1st Line support team in Mölndal, Sweden. This role involves providing professional support via phone and our ticketing system, resolving various technical issues while collaborating closely with a team of technicians.

The ideal candidate should have a strong service mindset, experience with Windows operating systems, and fluency in both Swedish and English. We offer benefits including wellness allowance and 25 days of vacation.