IT Support Technician

Hedin IT AB; Mölndals kommun; On-site; SEK 334,800 - 446,400; Full time

Benefits offered by this job

Collective Agreement and ITP pensions

Wellness allowance

25 days of paid vacation

Car-related benefits

Job summary

Hedin IT AB is seeking an IT Support Technician to join our 1st Line support team in Mölndal, Sweden. This role involves providing professional support via phone and our ticketing system, resolving various technical issues while collaborating closely with a team of technicians.

The ideal candidate should have a strong service mindset, experience with Windows operating systems, and fluency in both Swedish and English. We offer benefits including wellness allowance and 25 days of vacation.

Qualifications

• Experience with troubleshooting IT-related issues.
• Strong service mindset and willingness to assist.
• Fluency in Swedish and English, both written and spoken.

Responsibilities

• Manage and resolve cases via phone and ticketing system.
• Handle user accounts and permissions.
• Troubleshoot various IT-related issues.

Skills

Patience and problem-solving

Customer service mindset

IT knowledge

Knowledge sharing

Fluency in Swedish

Fluency in English

Tools

Windows operating systems

Active Directory

Job description

We are Hedin IT and we shape the digital future for Hedin Mobility Group – one of Europe’s leading mobility enablers with 11,000 employees across 14 countries. We are looking for an IT Support Technician to join our 1^st Line support team.

Role Overview

As an IT Support Technician, you will support users with a wide range of technical issues, providing professional support via phone and our ticketing system. Working closely with your colleagues, you will solve problems, share knowledge, and broaden your experience across a wide range of technologies and systems. You will be part of a team of 12 technicians where collaboration and continuous learning are key.

Duties

• Manage and resolve cases received via phone and case management systems.
• Handle user accounts and permissions.
• Troubleshoot a variety of IT‑related issues.

Desired qualities

We are looking for someone who is patient, methodical, enjoys solving problems, and has a passion for helping people. You should be a good listener and have the ability to guide others while resolving issues. Team collaboration and knowledge sharing should be something you enjoy.

Qualifications

• A strong service mindset and a genuine willingness to assist others.
• An interest in IT and technology.
• Experience with Windows operating systems and common software applications.
• Fluency in Swedish and English, both written and spoken.
• Experience managing users and account changes within Active Directory is a plus.

Benefits

• Collective Agreement and ITP pensions.
• Wellness allowance.
• 25 days of paid vacation.
• Several car‑related benefits.