IT Support Technician

Hedin IT; Mölndals kommun; On-site; SEK 30,000 - 45,000; Full time

Benefits offered by this job

Collective Agreement and ITP pensions

Wellness allowance

25 days of paid vacation

Car-related benefits

Job summary

Hedin IT in Mölndal is seeking an IT Support Technician to join our first line support team. As part of a team of 12, you'll manage user issues and provide professional support, ensuring a collaborative environment that encourages continuous learning.

The ideal candidate has a strong service mindset, is fluent in Swedish and English, and enjoys solving problems in a dynamic IT environment. We offer a modern office with various benefits, including 25 days of paid vacation and wellness allowance.

Qualifications

• Strong service mindset and genuine willingness to assist others.
• Experience with IT-related issues and troubleshooting.
• Interest in IT and technology.

Responsibilities

• Manage and resolve cases received via phone and case management systems.
• Handle user accounts and permissions.
• Troubleshoot a variety of IT-related issues.

Skills

Problem-solving

Customer service

Technical support

Collaboration

Fluency in Swedish

Fluency in English

Tools

Windows operating systems

Active Directory

Job description

...and we shape the digital future for Hedin Mobility Group – one of Europe’s leading mobility enablers with 11,000 employees across 14 countries. We are now looking for an IT Support Technician to join our first line support team.

Let us tell you more about the role!

As an IT Support Technician on our team, no two days are the same. You'll support users with a wide range of technical issues, providing professional support via phone and our ticketing system. Working closely with your colleagues, you'll solve problems, share knowledge, and broaden your experience across a wide range of technologies and systems. You'll be part of a team of 12 technicians where collaboration and continuous learning are key.

Your responsibility will entail:

• Manage and resolve cases received via phone and case management systems.
• Handle user accounts and permissions.
• Troubleshoot a variety of IT-related issues.

What we look for in our new colleague:

We’re looking for someone who is patient, methodical, and enjoys solving problems. You should have a passion for helping people, being a good listener, and have the ability to guide others while resolving issues. Team collaboration and knowledge sharing should be something you enjoy.

To succeed in this role, you likely have:

• A strong service mindset and a genuine willingness to assist others.
• An interest in IT and technology.
• Experience with Windows operating systems and common software applications.
• Fluency in Swedish and English, both written and spoken.

If you also have experience in managing users and account changes within Active Directory that is a plus!

So, are you ready to join our team?

We will begin reviewing applications after the application deadline, so make sure to submit yours on time! The process will continue in Swedish. If you have any questions, contact Emma Agby, at [e-mail]. We look forward hearing from you!

What do we offer?

The dynamic and fast paced environment of a scale-up with the stability and resources that comes with being part of a large, established group. The best of both worlds if you ask us.

Our modern office located here in Mölndal offers both café and restaurant as well as gym and padel facility. And, of course, we offer:

• Collective Agreement and ITP pensions.
• Wellness allowance.
• 25 days of paid vacation.
• Several car-related benefits.