Information Technology Support Technician

Sharp Brains Solutions; Karlskrona kommun; On-site; SEK 165,000 - 248,000; Part time

Job summary

Sharp Brains Solutions is seeking an Information Technology Support Technician for an on-site role. The position covers Level 1 desktop support for hardware, software, and network-related issues, with responsibilities including troubleshooting Windows OS, MS Office, Outlook, and common business apps.

The role requires 1-3 years of IT support experience, strong Windows 10/11 knowledge, basic networking, and Active Directory familiarity.

Qualifications

• 1-3 years of experience in Desktop Support / IT Support.
• Strong knowledge of Windows 10/11.
• Basic networking concepts (IP, DNS, DHCP).
• Experience with Active Directory and user account management.

Responsibilities

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements

Skills

Windows troubleshooting

End-user support

Customer service

On-site support

Problem solving

Communication skills

Independent worker

Tools

Active Directory

VPN

DNS/DHCP basics

Ticketing system

Windows 10/11

MS Office

Job description

We are currently looking for a Information Technology Support Technician professional to join our team on an on-site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1-3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment