Desktop Support Engineer

Sharp Brains; Karlskrona kommun; On-site; SEK 380,000 - 460,000; Full time

Job summary

Sharp Brains is seeking an experienced IT Support Technician to provide on-site deskside and end-user computing support in our corporate environment.

You will troubleshoot desktops, laptops, software, hardware, and connectivity; configure, image, patch, and deploy devices; manage tickets with ServiceNow, SCCM, and Intune; support Windows, Office 365, Outlook, VPN, and basic macOS; assist with Active Directory and device peripherals.

Qualifications

• 3+ years of deskside or IT support experience.
• Strong knowledge of Windows devices and enterprise applications.
• Experience with ServiceNow, SCCM, Intune, Active Directory, and Microsoft 365.
• Basic networking and hardware troubleshooting skills.
• Good communication and documentation skills.
• Ability to work independently at the Stockholm site.
• Valid right to work and provide B2B/freelance services in Sweden.

Responsibilities

• Troubleshoot desktop, laptop, software, hardware, and connectivity issues.
• Configure, image, patch, deploy, and replace computers and peripherals.
• Manage support tickets and assets using tools such as ServiceNow, SCCM, and Intune.
• Support Windows, Microsoft Office, Outlook, VPN clients, mobile devices, and basic macOS issues.
• Assist with Active Directory user accounts and access-related requests.
• Support printers, scanners, meeting-room equipment, and other peripherals.
• Provide VIP support and act as the on-site contact during escalations.
• Maintain hardware inventory, resolution notes, and technical documentation.
• Follow security requirements and ITIL-based support processes.

Skills

Deskside IT support

Customer service

Documentation

Independent work

Communication

Tools

ServiceNow

SCCM

Intune

Active Directory

Microsoft 365

VPN clients

Job description

We are seeking an experienced IT Support Technician to provide on-site deskside and end-user computing support in a corporate environment.

Key Responsibilities

• Troubleshoot desktop, laptop, software, hardware, and connectivity issues.
• Configure, image, patch, deploy, and replace computers and peripherals.
• Manage support tickets and assets using tools such as ServiceNow, SCCM, and Intune.
• Support Windows, Microsoft Office, Outlook, VPN clients, mobile devices, and basic macOS issues.
• Assist with Active Directory user accounts and access-related requests.
• Support printers, scanners, meeting-room equipment, and other peripherals.
• Provide VIP support and act as the on-site contact during escalations.
• Maintain hardware inventory, resolution notes, and technical documentation.
• Follow security requirements and ITIL-based support processes.

Requirements

• At least 3 years of deskside or IT support experience.
• Strong knowledge of Windows devices and common enterprise applications.
• Experience with ServiceNow, SCCM, Intune, Active Directory, and Microsoft 365.
• Basic networking and hardware troubleshooting skills.
• Good communication, customer-service, and documentation skills.
• Ability to work independently at the Stockholm site.
• Valid right to work and provide B2B/freelance services in Sweden.