Desktop Support Technician L2 SE

Excis Compliance ltd; Göteborgs kommun; On-site; SEK 35,000 - 55,000; Full time

Benefits offered by this job

Career growth paths in IT support

Work with cutting-edge technologies

Collaborative global team environment

Job summary

Excis Compliance ltd is looking for a highly driven Desktop Support Technician L2 based in Sweden, Västra Götalands län, Göteborgs kommun. The successful candidate will provide local and remote support, resolve technical issues, and maintain operational consistency within the IT Support Center.

This role involves troubleshooting various hardware and software issues, managing tickets, and mentoring junior technicians. A Bachelor’s degree in Computer Science and desktop support experience are required. Join a growing global team focused on innovation and collaboration.

Qualifications

• Previous desktop support experience in an enterprise environment.
• Experience with hardware/software installation and troubleshooting.
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP) preferred.

Responsibilities

• Provide first and second-level technical support for end-users.
• Install, configure, and troubleshoot Windows desktops/laptops and applications.
• Log and resolve incidents through the ITSM ticketing system.

Skills

Technical troubleshooting

Customer service

Multitasking

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Active Directory

Windows 7/8.1/10

Microsoft Office 365

Job description

Job Description

We are seeking a highly driven Desktop Support Technician L2 who will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

The candidate will also facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution, and offers fault analysis for various core operating systems and platforms. The role also supports and applies desktop fault resolution for the approved application suite.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

Requirements

What You Will Do:

• Deliver end-user desktop and deskside support: Provide first and second-level technical support by diagnosing and resolving hardware, software, operating system, network connectivity, printer, and application issues. Perform break/fix activities, IMACs (Install, Move, Add, Change, Delete), preventive maintenance, and ensure all incidents are documented and resolved within SLA.
• Support workplace devices and enterprise applications: Install, configure, upgrade, and troubleshoot Windows desktops/laptops, Microsoft Office, Cisco Jabber, authorized business applications, printers, mobile devices (iOS/Android), and basic macOS systems. Provision and configure user devices, manage application support using Knowledge Base (KB) and Standard Operating Procedures (SOPs), and assist with Active Directory user administration.
• Manage tickets and collaborate with IT teams: Log, update, and resolve incidents through the ITSM ticketing system, communicate status to end users, coordinate with third‑party vendors for complex issues, and provide hands‑and‑eyes support for Network, Server, Telecom, Audio/Visual, Data Center, and Conference Room teams. Mentor Band 1 technicians and assist Band 3 engineers when required.

What You Need:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Desktop support experience in an enterprise environment.
• Operating Systems: Windows 7/8.1/10, basic macOS support, Microsoft Office 365.
• Infrastructure Skills: Active Directory, Group Policy (GPO), PC/laptop hardware, printers, peripherals, enterprise antivirus, and ticketing systems.
• Mobile & Networking: iOS/Android device support, Mobile Device Management (MDM), enterprise encryption, basic networking, servers, Audio/Visual, telecom, and smart devices.
• Technical Skills: Hardware/software installation, IMACs, break/fix support, diagnostics, troubleshooting, and preventive maintenance.
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or equivalent (preferred).
• Soft Skills: Strong analytical and troubleshooting skills, excellent communication, customer service, multitasking, SLA management, teamwork, flexibility, and willingness to work after hours or weekends when required.

Benefits

• Be part of a growing global team that values innovation and collaboration.
• Work with cutting‑edge technologies and projects.
• Career growth paths in IT support, network engineering, and beyond.