Desktop Support Specialist

Sharp Brains; Kumla kommun; On-site; SEK 360,000 - 520,000; Full time

Job summary

Sharp Brains is seeking an IT Support Specialist to provide on-site end-user support and manage the office IT infrastructure in Kumla. You will handle devices through their lifecycle and liaise with remote technical teams and external vendors.

The role covers troubleshooting, asset management, and coordinating with vendors on planned maintenance and technology rollouts. Strong customer service and independent work are essential.

Qualifications

• Experience supporting Windows, macOS, Linux environments.
• Strong knowledge of basic networking (LAN, Wi‑Fi, switches, routers).
• Background in hardware asset management and inventory control.
• Solid troubleshooting, documentation habits and customer service skills.
• Able to coordinate with remote teams and vendors.

Responsibilities

• Provide on-site IT support for desktops, laptops, mobiles, printers, and peripherals across Windows, macOS, and Linux.
• Maintain office IT services including network access, printing, AV systems, and meeting room tech.
• Perform regular asset audits and keep asset records up to date.
• Manage full asset lifecycle from receiving to deployment and retirement.
• Coordinate with vendors and support planned maintenance on site.
• Assist with office relocations and technology rollouts.

Skills

Windows

macOS

Linux

Networking basics

Asset management

Troubleshooting

Documentation

Customer service

Remote collaboration

Education

IT-related diploma or certification

Tools

LAN/Wi-Fi networking

Job description

Job Summary: We're looking for an IT Support Specialist to deliver on-site support for end users, manage office IT infrastructure, oversee asset tracking, and assist with various project-based initiatives. This position covers troubleshooting, managing devices throughout their lifecycle, maintaining office technology systems, handling inventory, and liaising with remote technical teams and external vendors.

Key Responsibilities:

End-User Support

• Deliver on-site technical support for desktops, laptops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.
• Handle the provisioning, setup, replacement, and retirement of IT equipment.
• Diagnose and resolve issues related to hardware, software, connectivity, and general user needs.
• Escalate unresolved issues to Level 2 support teams as needed.

Office Infrastructure Support

• Maintain office IT services, including network access, printing, telephony, AV systems, and other workplace technology.
• Set up, maintain, and troubleshoot networking equipment such as switches, routers, and access points.
• Support smart office tools, digital signage, and meeting room technology.
• Work with vendors and help coordinate planned maintenance work.

Asset Management

• Perform regular inventory audits and keep asset records accurate and up to date.

Project & Site Support

• Manage the full asset lifecycle — receiving, registering, labeling, imaging, deploying, tracking, and maintaining equipment.
• Coordinate warranty claims, device redeployment, proper disposal, and stock levels.
• Maintain compliance with asset management policies and audit standards.
• Support office relocations, hardware upgrades, equipment moves, and infrastructure projects.
• Help with business events, product demos, and technology rollouts.
• Provide remote-hands assistance and escort third-party vendors on site when needed.

Required Skills

• Hands‑on experience supporting Windows, macOS, Linux, mobile devices, printers, and general office IT infrastructure.
• Working knowledge of basic networking concepts (LAN, Wi‑Fi, switches, routers, access points).
• Background in hardware asset management and inventory control.
• Solid troubleshooting ability, documentation habits, and customer service skills.
• Comfortable working independently while coordinating with remote support teams and vendors.