Desktop Support Specialist

Sharp Brains; Borås kommun; On-site; SEK 357,000 - 580,000; Full time

Job summary

Sharp Brains is seeking an IT Support Specialist for on-site technical assistance in Borås. The role covers end-user support, office infrastructure, asset lifecycle management, and project support across Windows, macOS, Linux, and networked devices.

You will work with remote teams and external vendors, handling tasks from device provisioning to decommissioning and office moves, ensuring smooth operation of workplace technology.

Qualifications

• Experience with Windows, macOS, Linux, mobile devices, printers, and office IT systems.
• Foundational networking knowledge - LAN, Wi-Fi, switches, routers, access points.
• Familiarity with asset tracking and inventory management processes.
• Strong problem-solving, documentation, and client-facing communication skills.
• Able to work independently while coordinating with remote teams and third-party vendors.

Responsibilities

• Provide face-to-face troubleshooting for desktops, laptops, mobiles, printers, and peripherals across Windows, macOS, and Linux.
• Manage device lifecycle from provisioning to retirement, including imaging and deployment.
• Resolve hardware, software, connectivity, and user issues; escalate when needed.
• Configure and troubleshoot network hardware; support conference rooms, AV, and smart office features.
• Perform periodic asset inventory checks and maintain accurate documentation.
• Assist with office moves, tech refreshes, relocations, and broader infrastructure projects.
• Provide remote-hands support and accompany vendors during on-site visits.

Skills

Windows

macOS

Linux

Networking

Asset tracking

Client-facing communication

Independent work

Job description

Job Summary:

We're hiring an IT Support Specialist to handle on-site technical support, office IT infrastructure, asset lifecycle management, and project support work. The role blends hands-on troubleshooting with coordination across remote support teams and outside vendors, covering everything from individual devices to office-wide technology systems.

Key Responsibilities:

End-User Support

• Offer face-to-face troubleshooting for desktops, laptops, mobile devices, printers, and peripherals on Windows, macOS, and Linux.
• Manage equipment from setup through retirement - provisioning, deployment, replacement, and decommissioning.
• Resolve hardware, software, connectivity, and user issues as they arise.
• Route complex problems to Level 2 teams when escalation is needed.

Office Infrastructure Support

• Keep office technology running smoothly - networking, printing, phones, AV equipment, and other workplace systems.
• Configure and troubleshoot network hardware, including switches, routers, and wireless access points.
• Support conference room tech, digital signage, and smart office features.
• Partner with vendors on scheduled maintenance and service calls.

Asset Management

• Run periodic inventory checks and keep asset documentation current and accurate.

Project & Site Support

• Own the equipment lifecycle: intake, registration, labeling, imaging, deployment, tracking, and upkeep.
• Handle warranty issues, redeploy devices, manage disposal, and track stock levels.
• Stay aligned with asset management policy and audit expectations.
• Assist with office moves, tech refreshes, relocations, and broader infrastructure projects.
• Pitch in on company events, demos, and new technology rollouts.
• Provide remote-hands support and accompany vendors during on-site visits.

Required Skills

• Practical experience with Windows, macOS, Linux, mobile devices, printers, and office IT systems.
• Foundational networking know-how - LAN, Wi-Fi, switches, routers, access points.
• Familiarity with asset tracking and inventory management processes.
• Strong problem-solving, documentation, and client-facing communication skills.
• Able to work independently while staying coordinated with remote teams and third-party vendors.