Deskside Support Technician

SharpBrain; Borås kommun; On-site; SEK 446,000 - 625,000; Full time

Job summary

SharpBrain is seeking an IT Support Specialist to provide onsite end-user support, office infrastructure aid, asset management, and project-based assistance. You will troubleshoot, manage device lifecycles, and coordinate with remote technical teams and vendors.

The role covers on-site desk support for desktops, laptops, printers, and peripherals, plus network, AV, and conference room technologies. You will collaborate with cross-functional teams to keep IT services running smoothly.

Qualifications

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi‑Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors

Responsibilities

• Provide onsite end-user support for desktops, laptops, mobile devices, printers, and peripherals.
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.
• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related equipment.
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.
• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.
• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Skills

Windows support

macOS support

Linux support

Printers & peripherals

Networking basics

Asset management

Troubleshooting

Documentation

Customer service

Coordination with vendors

Job description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.

Key Responsibilities

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors