Information Technology Support Engineer

Sharp Brains; Luleå kommun; On-site; SEK 320,000 - 480,000; Full time

Job summary

Sharp Brains is seeking a DSS L1 professional for on-site support in Sweden. You will provide Level 1 desktop support for hardware, software, and network issues, and troubleshoot Windows 10/11 and AD-related tasks.

This freelance B2B role requires 1–3 years of IT support experience, strong customer service, and the ability to work independently on site. VPN setup and ticketing will be part of the duties.

Qualifications

• 1–3 years of Desktop Support/IT Support experience.
• Strong knowledge of Windows 10/11.
• Basic networking knowledge (IP, DNS, DHCP).
• Experience with Active Directory and user account management.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide Level 1 desktop support for hardware, software, and network-related issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support printers, scanners, and other end-user equipment.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex technical issues to Level 2/Level 3 teams.
• Ensure timely resolution in line with SLA requirements.

Skills

Desktop support

Windows

Active Directory

Networking basics

Troubleshooting

Customer service

On-site work

Tools

Ticketing system

VPN management

MS Office

Job description

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment