Desktop Support Engineer L1

Sharp Brains; Stockholms län; On-site; SEK 320,000 - 420,000; Full time

Job summary

Sharp Brains in Stockholm, Sweden seeks an on-site Desktop Support Engineer Level 1 to provide end-user helpdesk services and hardware/software support. The role requires 5 days per week on-site with 24/7 support readiness.

The engineer will manage IMAC tasks, OS imaging, patching, asset tracking via SCCM/Intune/ServiceNow, and ensure security policy compliance while delivering VIP support during outages.

Qualifications

• End-user desktop support for Windows OS environments.
• Experience with IMAC activities and asset management.
• Familiarity with ITIL incident, problem, and service requests.
• On-site availability 5 days per week, 24/7 support readiness.

Responsibilities

• Provided end-to-end technical support for desktop and laptop systems.
• Handled IMAC activities and break/fix tasks for end-user devices.
• Managed desktop lifecycle including configuration and OS imaging.
• Delivered support using SCCM, Intune, ServiceNow for assets and tickets.
• Administered software installations, updates, and security patching.
• Provided remote and deskside support using EUC tools and VPN users.
• Ensured security protocol compliance and antivirus monitoring.
• Offered VIP support and acted as onsite contact during outages.
• Supported printers, scanners, and peripheral devices.
• Assisted with Active Directory tasks and basic user accounts.
• Maintained incident resolution docs and hardware inventories.
• Familiar with Windows environments and ITIL practices.

Skills

End-user support

Troubleshooting

ITIL knowledge

Windows OS

Remote support

Tools

SCCM

Intune

ServiceNow

Active Directory

VPN clients

Patch management

Job description

Skill Set : Desktop Support Engineer Level 1

Designation : FTE (On-site)

Contract : B2B/Freelance

Days Per Week : 5DPW & support 24/7

Location : Stockholm, Sweden

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic
• 13. Followed ITIL practices for incident, problem, and service request management in corporate