Desktop Support Engineer L1

Sharp Brains; Kumla kommun; On-site; SEK 300,000 - 420,000; Full time

Job summary

Sharp Brains in Kumla is seeking a Desktop Support Engineer Level 1 for full-time, on-site work. You will handle end-user IT support, IMAC activities, OS imaging, and patching, using SCCM/Intune and ServiceNow for ticketing and asset management.

You will provide remote and deskside support for MS Office, Outlook, VPN clients, and ensure security policy enforcement. Experience with ITIL processes and Active Directory is preferred.

Qualifications

• Experience providing end-to-end technical support for desktop and laptop systems.
• Familiarity with ITIL incident, problem, and service request processes.
• Experience with SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.

Responsibilities

• End-to-end technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity issues.
• Perform IMAC activities and break/fix tasks for end-user devices.
• Manage full lifecycle of desktop devices: configuration, patching, OS imaging, vendor replacements.
• Deliver support using SCCM, Intune, and ServiceNow for asset tracking and remote assistance.
• Administer approved software installations, updates, and security patching per IT policies.
• Provide remote and deskside support using EUC tools; support MS Office, Outlook, and VPN clients.
• Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offer VIP support and act as primary onsite contact during critical escalations or outages.
• Support printers, scanners, and peripherals; maintenance tasks.
• Assist with Active Directory tasks, basic user accounts, and smart hands support.
• Maintain documentation of incidents, hardware inventory, and technical guides.
• Familiar with Windows OS environments, mobile device support.
• Follow ITIL practices for incident, problem, and service request management.

Skills

Desktop support

End-user support

Troubleshooting

Remote support

SCCM

Intune

ServiceNow

Active Directory

Windows OS

MS Office/Outlook

Tools

SCCM

Intune

ServiceNow

Active Directory

Windows OS

Job description

Skill Set : Desktop Support Engineer Level 1

Designation : FTE 5DPW (On-site)

Contract : B2B/Freelance

Days Per Week : 5

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including

troubleshooting hardware, software, and connectivity issues.

2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and

vendor-based hardware replacements.

4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket

resolution, and remote assistance.

5. Administered approved software installations, updates, and security patching in coordination

with IT policies.

6. Provided remote and deskside support using EUC tools and supported applications such as MS

Office, Outlook, and VPN clients.

7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy

enforcement.

8. Offered VIP support and acted as the primary onsite contact during critical escalations or

outages.

9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine

maintenance.

10. Assisted with Active Directory tasks, basic user account management, and smart hands support.

11. Maintained documentation of incident resolution, hardware inventory, and technical guides for

internal reference.

12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic

13. Followed ITIL practices for incident, problem, and service request management in corporate