Swedish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Uppsala kommun; Presencial; SEK 286.000 - 374.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Transportation bonus

Performance bonus 15%

Relocation support

Weekday schedule

40 hours/week

Descripción de la vacante

Tonguepoint is seeking a customer experience professional to support Swedish-speaking international customers from Greece. You will handle inquiries by phone, email, and chat, ensuring timely, accurate responses while delivering a positive service experience.

The role requires fluency in Swedish and a good command of English, with a 40-hour work week, Monday–Friday shifts, and relocation support where applicable.

Formación

• Fluency in Swedish
• Good command of English (B1-B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece

Responsabilidades

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Conocimientos

Fluent Swedish

Strong communication

Stress management

Multitasking

Problem solving

Customer focus

Descripción del empleo

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Swedish, helping them by phone, email, and chat.

Start date: 16 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Swedish
• Good command of English (B1-B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece