Swedish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Malmö kommun; Presencial; SEK 286.000 - 419.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation bonus

Performance bonus (up to 15% of salary

Relocation support

Mon-Fri schedule

40 hours per week

Descripción de la vacante

Tonguepoint is expanding its multilingual customer experience team in Greece. You will support international customers in Swedish, helping them by phone, email, and chat.

Start date: 16 November 2026. The role involves handling queries, tracking shipments, and ensuring a positive customer experience while meeting KPIs. Relocation support is offered where applicable, with a Monday–Friday schedule and 40 hours per week.

Formación

• Fluency in Swedish required for customer support.
• English at least B1–B2 for training and internal communication.
• Strong communication skills, written and verbal.
• Ability to work under pressure in a fast-paced environment.
• Problem-solving mindset with customer-first attitude.

Responsabilidades

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Conocimientos

Fluency in Swedish

Good command of English

Strong communication skills

Ability to handle stress

Multitasking

Customer-first attitude

Descripción del empleo

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Swedish, helping them by phone, email, and chat.

Start date: 16 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Swedish
• Good command of English (B1-B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece