Swedish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Göteborgs kommun; Presencial; SEK 198.000 - 264.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation bonus

Performance bonus up to 15%

Relocation support (hotel and flight)

Descripción de la vacante

Tonguepoint is expanding its multilingual customer experience team in Greece to support Swedish-speaking customers by phone, email, and chat. Start date is 16 November 2026. You will join a fast-paced environment with a focus on delivering excellent service and meeting KPIs.

Qualified candidates are fluent in Swedish and have good English, with a customer-first mindset and strong communication skills. Relocation support may be available; travel and logistics are covered where applicable.

Formación

• Fluency in Swedish and English (B1-B2 for training).
• Excellent written and spoken communication.
• Ability to handle stress and multitask in a fast-paced environment.
• Eligible to work legally in Greece.

Responsabilidades

• Provide timely responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments and delivery status.
• Resolve issues with delayed, lost, or damaged packages.
• Handle billing questions, customs documents, and support.
• Log interactions in CRM with detail and accuracy.
• Meet internal KPIs including First Call Resolution and CSAT.

Conocimientos

Fluency in Swedish

English proficiency

Strong communication

Multitasking

Customer-first attitude

Legally eligible to work in Greece

Descripción del empleo

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Swedish, helping them by phone, email, and chat.

Start date: 16 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Swedish
• Good command of English (B1-B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece