Danish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Malmö kommun; Presencial; SEK 198.000 - 308.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Transportation bonus

Performance bonus up to 15%

Relocation support (hotel and flight)

Rotating shifts

40 hours per week

Descripción de la vacante

Tonguepoint is expanding its multilingual team and seeks a customer support specialist for Greece. You will assist international customers in Danish by phone, email, and chat, starting 05 November 2026. You will handle inquiries, track shipments, and resolve issues while maintaining a high standard of service and professionalism.

The role requires Danish fluency and good English (B1–B2). Work is conducted on-site in Greece, with a Monday–Friday schedule, 40 hours per week, and

Formación

• Fluent in Danish for customer interactions.
• Good command of English (B1–B2) for training and internal communication.
• Strong verbal and written communication skills.
• Ability to handle stress in fast-paced environments.
• Comfort with multitasking across channels.
• Problem-solving mindset with a customer-first attitude.

Responsabilidades

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Conocimientos

Danish fluency

English proficiency

Strong communication

Stress management

Multitasking

Problem solving

Descripción del empleo

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Danish, helping them by phone, email, and chat.

Start date: 05 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Danish
• Good command of English (B1–B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece