Swedish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Stockholms kommun; Presencial; SEK 265.000 - 354.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Transportation bonus

Performance bonus (up to 15% of salary

Relocation support

Monday-Friday schedule

40 hours per week

Descripción de la vacante

Tonguepoint is expanding its multilingual customer experience team in Greece, seeking a Swedish-speaking agent to support international customers by phone, email, and chat. Start date: 16 November 2026. The role offers a competitive salary, transportation and relocation support, and a Monday–Friday schedule with 40 hours per week.

Qualities include fluency in Swedish, good English, strong communication, and the ability to stay composed in a fast-paced environment, with a customer-first mindset.

Formación

• Fluency in Swedish.
• Good command of English (B1-B2) for training and internal communication.
• Strong written and verbal communication skills.
• Ability to handle stress, multitask and work in fast-paced environments.
• Customer-first attitude with problem-solving mindset.

Responsabilidades

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Conocimientos

Swedish fluency

English proficiency

Communication skills

Stress management

Descripción del empleo

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Swedish, helping them by phone, email, and chat.

Start date: 16 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Swedish
• Good command of English (B1-B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece