Icelandic-Speaking Customer Support Specialist-Relocate to Sunny Greece

Next Job Abroad; Lunds kommun; On-site; SEK 263,000 - 395,000; Full time

Benefits offered by this job

Relocation support

Flight tickets to Greece

Accommodation assistance

Onboarding and training

Career progression

Job summary

Next Job Abroad, a company helping international customer experience professionals move to Greece, invites Icelandic speakers with strong English to join our global partners across tech, e-commerce, gaming, travel and automotive sectors.

The role focuses on delivering excellent customer support across products and orders, with training and relocation support, including housing assistance and onboarding in Athens.

Qualifications

• Fluency in Icelandic (native or fluent, C1/C2)
• Good English knowledge (B2+)
• EU passport or valid Greece work permit
• Minimum age 18
• Digital literacy and basic software skills
• Strong communication, empathy and problem-solving mindset
• Willingness to relocate to Greece soon

Responsibilities

• Assist customers via phone, live chat, and email with inquiries about products, orders, or accounts
• Deliver top-class service through clear, empathetic communication
• Troubleshoot basic technical issues and guide setups
• Collaborate with international colleagues in a multicultural environment
• Stay updated on brand features and tools with ongoing training

Skills

Icelandic fluency (C1/C2)

English proficiency (B2+)

Strong communication

Empathy and problem-solving

Relocation willingness

EU work eligibility

Job description

Ready for a Work-Life Upgrade under the Mediterranean Sun? Imagine swapping cold commutes and grey skies for morning frappés, after-work dips in the Aegean, and weekends exploring island hideaways or ancient historic streets. If you speak Icelandic and have been dreaming of an exciting international fresh start, this is your sign!

At Next Job Abroad, we don't believe in a one-size-fits-all approach. We treat your job search like a personalized matching service. We partner with leading international customer experience hubs in Greece working with some of the world's most recognized brands (think top-tier tech, e-commerce, gaming, travel, and automotive giants). Together, we make sure you land in a role that fits your background, strengths, and long-term goals.

What You'll Be Doing (The Role)

• Be the Problem Solver: Assist customers via phone, live chat, and/or email with inquiries regarding products, order tracking, bookings, or account support
• Deliver Top-Class Service: Turn tricky situations into positive customer moments through clear, empathetic, and friendly communication
• Troubleshoot & Guide: Walk users through basic technical issues, service setups, or account features step-by-step
• Collaborate Globally: Work side-by-side with international colleagues in an inspiring, multicultural environment
• Continuous Learning: Stay updated on the latest brand features, tools, and updates with ongoing support

Requirements

• Fluency in Icelandic: Native or fluent (C1/C2 level) in both written and spoken communication
• Good English Knowledge: (B2 level or higher) to navigate company systems and communicate with international team members
• Work Eligibility: EU Passport or a valid legal work permit for Greece
• Age Requirement: At least 18 years old
• Digital Literacy: Comfortable navigating computers, multi-screen environments, and basic software applications
• Soft Skills: Strong communication skills, active listening, empathy, and a positive problem-solving mindset
• Relocation Readiness: Willingness and motivation to relocate to Greece in the coming weeks

Benefits

• 14 Salaries per Year: In Greece, you receive extra salary bonuses for Easter, Summer, and Christmas!
• Monthly Performance Bonuses: Extra financial rewards based on your achievements and team KPIs
• Full Relocation Support:
  • Flight tickets booked to Greece
  • Complimentary hotel or apartment stay upon arrival
  • Dedicated assistance with local paperwork (AFM tax number, social security, bank accounts)
  • Real estate guidance to help you find your permanent apartment in Athens
• Paid Professional Training: Comprehensive onboarding program to get you fully confident before taking your first customer inquiry
• Career Progression: Clear growth paths into Quality Assurance, Team Leadership, Training, or Operations within major global companies
• Mediterranean Lifestyle: Over 300 days of sunshine a year, vibrant city life, world-famous cuisine, and incredible beaches right on your doorstep

A Recruitment Process Built Around Your Profile

We know moving to another country is a big decision, so we make the journey smooth and completely transparent:

• Personal Consultation: A friendly 1-on-1 interview with the recruitment team at Next Job Abroad to discuss your experience, interests, and preferred project types
• Profile Matching: We match your background with current active openings in Greece and present you directly to the best-fit opportunity
• Guidance & Placement: We guide you through the client interview, offer confirmation, relocation logistics, and onboarding—every single step of the way!

Why Athens, Greece?

Athens seamlessly blends rich ancient history with a buzzing, modern lifestyle. Enjoy low living costs relative to Western Europe, an unbeatable café culture, vibrant nightlife, and quick weekend ferry rides to islands like Aegina, Hydra, and Mykonos.