Head of Digital Experience & Online Growth (Remote)

Telia Company; Sweden; Hybrid; SEK 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Remote work opportunities

Performance-based bonus

Job summary

Telia Company is seeking a Head of Digital & Online Experience to lead digital initiatives in the B2B sector. This role is crucial for optimizing customer experience, driving e-sales, and enhancing self-service capabilities.

Candidates should have proven leadership experience, a background in digital transformation, and fluency in English and Swedish. The position offers a comprehensive benefits package, opportunities for remote work, and performance-based bonuses.

Qualifications

• Proven experience in leadership and digital transformation.
• Strong knowledge of e-sales and e-support flows.
• Ability to lead cross-functional teams.

Responsibilities

• Drive best-in-class customer experience through simplification and digitalization.
• Develop and execute online channel strategy.
• Engage with customers and stakeholders for alignment.

Skills

Leadership

Digital transformation

Cross-functional cooperation

Fluency in English & Swedish

Customer insights

Job description

Telia Company is seeking a Head of Digital & Online Experience to lead digital initiatives in the B2B sector. This role is crucial for optimizing customer experience, driving e-sales, and enhancing self-service capabilities.

Candidates should have proven leadership experience, a background in digital transformation, and fluency in English and Swedish. The position offers a comprehensive benefits package, opportunities for remote work, and performance-based bonuses.