Guest Experience Ambassador – Luxury Front Office

Nordichotels; Stockholms kommun; On-site; SEK 30,000 - 40,000; Full time

Benefits offered by this job

Four complimentary hotel nights per year

Employee and Friends & Family room rates

Discounts on hotel stays and dining

Opportunities for professional growth

Job summary

A leading hospitality company in Stockholm seeks a Front Office Ambassador dedicated to exceptional service. This hands-on role involves welcoming guests, managing their requests, and ensuring a personalized experience. Ideal candidates will have over a year of experience in luxury hospitality, fluency in Swedish and English, and a strong knowledge of PMS systems. Join a vibrant team and enjoy benefits like complimentary hotel nights and discounts at our group properties. This is your chance to elevate guest experiences at a premier location.

Qualifications

• At least 1 year of experience within Front Office or Reservations.
• Experience in the luxury or premium hospitality segment.
• Fluency in Swedish and English.

Responsibilities

• Welcome guests and manage their requests for a personalized experience.
• Resolve challenges and anticipate guest needs.
• Support daily Front Office activities such as check-in and check-out.

Skills

Guest service

Problem-solving

Communication

Attention to detail

Teamwork

Tools

PMS system (Opera, Fidelio, Mews)

Job description

A leading hospitality company in Stockholm seeks a Front Office Ambassador dedicated to exceptional service. This hands-on role involves welcoming guests, managing their requests, and ensuring a personalized experience. Ideal candidates will have over a year of experience in luxury hospitality, fluency in Swedish and English, and a strong knowledge of PMS systems. Join a vibrant team and enjoy benefits like complimentary hotel nights and discounts at our group properties. This is your chance to elevate guest experiences at a premier location.