Front Office Supervisor: Elevate Guest Experience

Strawberry; Malmö kommun; On-site; SEK 320,000 - 440,000; Full time

Benefits offered by this job

Dynamic work environment

Employee discounts at hotels

Career progression opportunities

Job security with benefits

Job summary

A leading hotel chain in Malmö is seeking a Barception Supervisor (Front Office) to ensure a welcoming environment for guests. The role includes leading a reception team, providing excellent service, and managing front office operations. Ideal candidates will be fluent in Swedish and English, have experience in customer service, and display strong leadership abilities. The company offers a dynamic work atmosphere along with various employee benefits, including career growth opportunities and competitive salaries.

Qualifications

• Fluent in both Swedish and English required; additional languages are a strong advantage.
• Experience in hotels, guest service, or reception preferred with supervisory experience as a plus.
• Flexibility to work various hours including evenings and weekends.

Responsibilities

• Lead the reception crew and act as a coach and mentor.
• Handle traditional front office tasks—check-in/out, bookings, invoicing.
• Ensure high guest satisfaction and handle compensations professionally.
• Involved in upselling and achieving department goals.
• Manage daily routines, scheduling, and training new team members.

Skills

Fluent in Swedish

Fluent in English

Experience in customer service

Leadership skills

Tools

Mews

Job description

A leading hotel chain in Malmö is seeking a Barception Supervisor (Front Office) to ensure a welcoming environment for guests. The role includes leading a reception team, providing excellent service, and managing front office operations. Ideal candidates will be fluent in Swedish and English, have experience in customer service, and display strong leadership abilities. The company offers a dynamic work atmosphere along with various employee benefits, including career growth opportunities and competitive salaries.