Global IT Support Engineer: End-User Tech Champion

Synopsys Inc; Lunds kommun; On-site; SEK 520,000 - 700,000; Full time

Job summary

Synopsys Inc is seeking an experienced IT Support professional to provide day-to-day end-user support across Windows and macOS environments. You will manage tickets, configure devices, and support onboarding and access provisioning while collaborating with a global team.

Travel within Europe to other sites is required, with coverage of Denmark and Sweden locations. The role emphasizes customer service, documentation, and proactive problem solving in a fast-paced environment, ensuring reliable IT

Qualifications

• 2+ years of IT support experience in a technical environment.
• Experience troubleshooting Windows and macOS, and common business applications.
• Experience with ticketing systems and IT support processes.
• Willingness to travel within Europe.

Responsibilities

• Provide day-to-day IT support for end users, troubleshooting hardware, software, accounts and connectivity.
• Manage and resolve tickets within SLAs with clear user communication.
• Install, configure and maintain laptops, desktops, mobile devices, printers, and standard apps.
• Support onboarding/offboarding and access provisioning per company policies.
• Assist with workstation setups, office moves, and meeting room tech.
• Document solutions and contribute to knowledge base; escalate complex issues.

Skills

Windows & macOS troubleshooting

Networking basics

Identity and access management tools

Ticketing systems

Documentation & knowledge base

Verbal & written communication

Customer service orientation

Travel willingness (Europe)

Tools

Identity and access tools

Remote connectivity tools

Job description

Synopsys Inc is seeking an experienced IT Support professional to provide day-to-day end-user support across Windows and macOS environments. You will manage tickets, configure devices, and support onboarding and access provisioning while collaborating with a global team.

Travel within Europe to other sites is required, with coverage of Denmark and Sweden locations. The role emphasizes customer service, documentation, and proactive problem solving in a fast-paced environment, ensuring reliable IT