IT Support Engineer

Synopsys Inc; Lunds kommun; On-site; SEK 520,000 - 700,000; Full time

Job summary

Synopsys Inc is seeking an experienced IT Support professional to provide day-to-day end-user support across Windows and macOS environments. You will manage tickets, configure devices, and support onboarding and access provisioning while collaborating with a global team.

Travel within Europe to other sites is required, with coverage of Denmark and Sweden locations. The role emphasizes customer service, documentation, and proactive problem solving in a fast-paced environment, ensuring reliable IT

Qualifications

• 2+ years of IT support experience in a technical environment.
• Experience troubleshooting Windows and macOS, and common business applications.
• Experience with ticketing systems and IT support processes.
• Willingness to travel within Europe.

Responsibilities

• Provide day-to-day IT support for end users, troubleshooting hardware, software, accounts and connectivity.
• Manage and resolve tickets within SLAs with clear user communication.
• Install, configure and maintain laptops, desktops, mobile devices, printers, and standard apps.
• Support onboarding/offboarding and access provisioning per company policies.
• Assist with workstation setups, office moves, and meeting room tech.
• Document solutions and contribute to knowledge base; escalate complex issues.

Skills

Windows & macOS troubleshooting

Networking basics

Identity and access management tools

Ticketing systems

Documentation & knowledge base

Verbal & written communication

Customer service orientation

Travel willingness (Europe)

Tools

Identity and access tools

Remote connectivity tools

Job description

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are

You are a customer-focused IT professional who enjoys helping users resolve technical issues and keep their tools and services running smoothly. You work well in a global, collaborative environment and bring a practical, service-oriented approach to troubleshooting hardware, software, network, and access-related problems. You are organized, responsive, and committed to delivering a high-quality support experience while continuously improving processes and documentation.

What You’ll Be Doing

• Providing day-to-day IT support for end users by troubleshooting hardware, software, account, and connectivity issues.
• Managing and resolving tickets within agreed service levels, ensuring timely updates and clear communication with users.
• Installing, configuring, and maintaining laptops, desktops, mobile devices, printers, and standard business applications.
• Supporting user onboarding, offboarding, account provisioning, and access management in line with company policies.
• Assisting with workstation setups, office moves, meeting room technology, and other local IT operational needs.
• Documenting solutions, contributing to knowledge articles, and escalating complex issues to the appropriate teams when needed.

The Impact You Will Have

• Improving the day-to-day technology experience for employees by resolving issues quickly and effectively.
• Increasing productivity by ensuring reliable access to devices, applications, and core IT services.
• Enhancing service quality through accurate troubleshooting, clear communication, and consistent follow-through.
• Supporting smooth employee onboarding, transitions, and daily operations across teams and locations.
• Contributing to better user satisfaction by providing dependable, professional, and user-friendly IT support.
• Helping improve support processes and documentation to make IT services more efficient and scalable.

What You’ll Need

• 2+ years of experience in IT support, service desk, desktop support, or a similar technical support role.
• Strong troubleshooting skills across Windows and macOS environments, common business applications, and endpoint devices. Linux experience would be an advantage.
• Good working knowledge of identity and access tools, ticketing systems, and standard IT support processes.
• Familiarity with basic networking concepts such as Wi-Fi, VPN, DNS, DHCP, and remote connectivity troubleshooting.
• Experience with hardware setup, software installation, peripheral support, and device lifecycle activities.
• Ability to prioritize workload, manage multiple support requests, and maintain attention to detail in a fast-paced environment.
• Strong written and verbal communication skills with a focus on customer service and teamwork.
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.
• Willingness to travel within Europe.

Who You Are

• A support professional who takes ownership of issues and follows through to resolution.
• A clear communicator who can explain technical issues in a simple and helpful way.
• A proactive problem solver who is comfortable diagnosing issues and asking the right questions.
• Someone who values process, documentation, and continuous improvement in support operations.
• Comfortable working both independently and as part of a collaborative global team.
• Able to stay organized, manage competing priorities, and maintain a positive user experience under pressure.
• Detail-oriented, service-minded, and committed to delivering reliable technical support.
• A team player who enjoys helping others and building strong working relationships across functions.
• Flexible and adaptable when supporting users across different teams, tools, and locations.
• Self-motivated and eager to learn new technologies, tools, and support practices.

The Team You’ll Be a Part Of

You will be part of the IT Organization at Synopsys, supporting employees by delivering reliable and responsive technical assistance. The team works across locations and time zones to maintain a productive end-user computing environment, support core workplace technologies, and ensure a strong customer support experience.

Travel to other sites in Sweden and Denmark (Copenhagen) will be required on a regular basis and travel to other European and International locations may be needed.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.