Desktop Support Technician II - End-User & ITSM Expert

Excis Compliance ltd; Göteborgs kommun; On-site; SEK 35,000 - 55,000; Full time

Benefits offered by this job

Career growth paths in IT support

Work with cutting-edge technologies

Collaborative global team environment

Job summary

Excis Compliance ltd is looking for a highly driven Desktop Support Technician L2 based in Sweden, Västra Götalands län, Göteborgs kommun. The successful candidate will provide local and remote support, resolve technical issues, and maintain operational consistency within the IT Support Center.

This role involves troubleshooting various hardware and software issues, managing tickets, and mentoring junior technicians. A Bachelor’s degree in Computer Science and desktop support experience are required. Join a growing global team focused on innovation and collaboration.

Qualifications

• Previous desktop support experience in an enterprise environment.
• Experience with hardware/software installation and troubleshooting.
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP) preferred.

Responsibilities

• Provide first and second-level technical support for end-users.
• Install, configure, and troubleshoot Windows desktops/laptops and applications.
• Log and resolve incidents through the ITSM ticketing system.

Skills

Technical troubleshooting

Customer service

Multitasking

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Active Directory

Windows 7/8.1/10

Microsoft Office 365

Job description

Excis Compliance ltd is looking for a highly driven Desktop Support Technician L2 based in Sweden, Västra Götalands län, Göteborgs kommun. The successful candidate will provide local and remote support, resolve technical issues, and maintain operational consistency within the IT Support Center.

This role involves troubleshooting various hardware and software issues, managing tickets, and mentoring junior technicians. A Bachelor’s degree in Computer Science and desktop support experience are required. Join a growing global team focused on innovation and collaboration.