German-Speaking Fintech Operations Agent

Anyfin AB; Stockholms kommun; Hybrid; SEK 357,120 - 513,360; Full time

Benefits offered by this job

Breakfast

After-work hangouts

Wellness perks

Top-tier tech gear

Modern Stockholm office

Job summary

Anyfin is hiring a German-speaking Operations Agent to help customers improve their financial health. You will communicate across email, chat, phone, and social media, ensure high-quality customer experiences, and follow credit policies with precision.

You’ll work in a fast-paced fintech, collaborating with a cross-functional team while handling AML/KYC checks and credit application analysis to offer responsible, transparent options.

Qualifications

• 1-4 years of experience in customer service (banking, fintech, insurance, telecom, travel, or similar)
• Credit risk assessment, AML/KYC, financial services, or advisory roles
• Sales or support environments where empathy and communication are key

Responsibilities

• Communicate with customers across email, chat, phone, and social media
• Ensure top-quality customer experience - every interaction counts
• Follow credit policies and regulatory standards with precision
• Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation
• Analyze and evaluate credit applications to produce responsible, transparent offers
• Suggest and implement improvements to processes, tools, and workflows
• Collaborate closely with a supportive, energetic, cross-functional team

Skills

German (native)

English (fluent)

Swedish or Finnish (bonus)

AML/KYC familiarity

Job description

Anyfin is hiring a German-speaking Operations Agent to help customers improve their financial health. You will communicate across email, chat, phone, and social media, ensure high-quality customer experiences, and follow credit policies with precision.

You’ll work in a fast-paced fintech, collaborating with a cross-functional team while handling AML/KYC checks and credit application analysis to offer responsible, transparent options.