Customer Service Agent - Swedish Speaking

Anyfin AB; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Benefits offered by this job

Modern Stockholm office

Diverse international team

Learning and career progression

Breakfast and wellness perks

Top-tier tech gear

Job summary

Anyfin AB is hiring a Swedish-speaking Operations Agent to join our Communications team in Stockholm. You’ll focus on customer support, feedback interpretation, and clear communications, with opportunities to contribute to projects across the business.

Ideal candidates are early to mid-career, with 1+ years in customer service or financial services, and fluency in Swedish and English. The role offers a modern Stockholm office, international environment, and development opportunities.

Qualifications

• Swedish language proficiency at native level.
• Excellent written and verbal communication in English.

Responsibilities

• Support customers primarily via chat, with email and phone as needed, making complex questions easy to understand.
• Respond to customer feedback and reviews with empathy and care.
• Write and improve customer-facing content for clear self-help answers.
• Identify recurring questions and pain points and share insights to improve customer experience.
• Contribute to communications projects and other areas of the business.
• Collaborate with Operations colleagues and cross-functional teams to resolve issues and improve workflows.
• Handle credit application questions and AML/KYC tasks following policies.

Skills

Native Swedish

Fluent English

Other languages (German or Finnish)

Job description

Help People Take Control of Their Finances — Join Us at Anyfin

At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Communications team within Operations.

We’re now hiring a Swedish-speaking Operations Agent to join our Communications team. If you love helping people, finding the right words, and turning customer insights into improvements, this could be your next step.

What You’ll Be Doing

As an Operations Agent in our Communications team, you’ll help our Swedish customers feel heard, supported, and confident about their next steps. Your main focus will be customer support, feedback, and clear communication, with opportunities to contribute to projects as you grow in the role.

Your responsibilities:

• Support customers primarily through chat, with email and phone support as needed, making complex questions feel simple and manageable

• Respond to customer feedback and reviews across channels, with empathy and care

• Write and improve customer-facing content, so customers can find clear answers

• Spot recurring questions and pain points, and share insights that help us improve the customer experience

• Have the opportunity to contribute to interesting projects in communications and other areas of the business

• Collaborate closely with your Operations team colleagues and teams across Anyfin to resolve issues and improve how we work

• Handle credit application questions and supporting AML/KYC tasks, following our policies and regulatory standards

Who You Are

You’re in the early to mid stages of your career, combining enough experience to make confident decisions with a strong hunger to grow within fintech.

Your Background

You likely have 1+ years of experience in:

• Customer service (banking, fintech, insurance, telecom, travel, or similar)

• Credit risk assessment, AML/KYC, financial services, or advisory roles

• Sales or support environments where empathy and communication are key

You don’t need to be senior - but you do bring maturity, ownership, and reliability to every task.

Skills & Competence

Languages

• Native-level Swedish

• Fluent English

• Bonus: German or Finnish

Technical & Analytical Skills

• Excellent communication skills across written and spoken channels

• Strong attention to detail and comfort working in regulated environments

• Ability to understand credit applications and explain offers clearly

• Comfortable interpreting financial data and customer information

• Familiarity with AML/KYC or a willingness to learn

• Familiarity with AI

Mindset & Personality

You thrive in a role where customer impact is real and immediate. You are:

• Customer-obsessed — motivated by helping people improve their financial lives

• Fearless & proactive — you take initiative and challenge how things can be improved

• Positive & team-oriented — uplifting the people around you comes naturally

• Structured yet adaptable — you follow processes while embracing change

• Multitasking-friendly — you enjoy switching between customer conversations, service and analysis

What Drives You

• Growing your career in fintech

• Working ethically and helping customers regain financial control

• Being part of an ambitious, international, mission-driven team

• Making real impact through better customer experiences

What We Offer

• A modern office in central Stockholm

• A diverse team from all over the world

• Real opportunities for learning, development, and career progression

• A supportive and high-performing Communications & Operations team

• Breakfast, after-work hangouts, wellness perks, and top-tier tech gear

• A workplace that values curiosity, innovation, and continuous improvement

This is your chance to join a bold fintech company transforming financial health and to grow alongside a team that’s only getting started.

Ready to Make a Difference?