Operations Specialist - Full Time, Evening Shift (German Speaking)

Anyfin AB; Stockholms kommun; On-site; SEK 300,000 - 420,000; Full time

Benefits offered by this job

Wellness perks

Top-tier tech gear

Modern office in central Stockholm

Job summary

Anyfin AB in Stockholm is hiring a German-speaking Operations Agent for the evening shift, 13:00–22:00, Monday to Friday. This permanent full-time role shapes customer experience and financial health daily as part of our Operations team.

You will review credit applications, improve processes, and collaborate with cross-functional teams to ensure smooth customer journeys. Fluency in German and English is required, and the role offers stability with fixed hours and a modern Stockholm office.

Qualifications

• Several years of fintech operations or related experience.
• Experience with internal tools and multi-step workflows.
• Strong analytical thinking and pattern recognition.
• Excellent written communication and attention to detail.
• Confident speaking with customers by phone, chat, and email.
• Fluent German and English (written and spoken).

Responsibilities

• Process and evaluate credit applications with attention to detail.
• Identify process improvements and automation opportunities.
• Collaborate with Credit, Product and Communications teams.
• Communicate findings across cross-functional teams.

Skills

German fluency

English proficiency

Customer operations

Internal tools

Tools

Internal tools

Job description

Help People Take Control of Their Finances. Join Us at Anyfin

At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we've helped customers across Sweden, Finland, Norway and Germany save millions by refinancing expensive consumer credit. And we're just getting started. With new markets, new tools and new products ahead, we're on the lookout for curious minds and big hearts to grow our Operations team.

We're now hiring a German-speaking Operations Agent for our evening shift who's eager to make a real impact on customers' financial health every single day, and to help shape how we work. The position is based in Stockholm.

Working Hours

This is a permanent, full-time evening position with fixed working hours, 13:00–22:00, Monday to Friday. It's a great opportunity if you want the stability of a permanent role and a working day that starts later. Your mornings stay free for family, exercise, appointments or whatever matters most to you.
Your afternoons overlap with the daytime team, so you'll align on priorities and work closely with colleagues every day.

What You'll Be Doing

As an Operations Agent, you play a key role in our core operations. Your work directly shapes the customer experience and the success of our mission.

Credit Application Processing

• Review and evaluate incoming credit applications using our internal tools.
• Ensure accuracy and completeness of customer information and documentation.
• Follow internal guidelines and regulatory requirements throughout the process.
• Contact customers by phone, chat or email when an application needs clarification.
• Maintain high throughput with strong attention to detail and compliance.

Process Improvement & Automation

• Identify tasks and steps that can be simplified or automated.
• Spot patterns that affect approval rates, efficiency or customer experience, and use data to support your suggestions.
• Work with Product and Operations leads to turn ideas into better workflows, rules and automation.
• Identify recurring issues, system bugs, edge cases and customer pain points, and elevate them with clear summaries (steps to reproduce, expected and actual outcomes, screenshots).

Collaboration

• Work closely with the Credit, Product and Communications teams.
• Communicate findings clearly and contribute to cross-functional discussions on improving the application journey.

Qualifications & Skills

Experience

• Several years of professional experience, ideally from fintech operations, underwriting support, KYC/KYB, QA, customer operations, banking or similar roles.
• Experience working with internal tools, multi-step workflows or case management systems.

Technical & Analytical Abilities

• High system literacy; comfortable learning complex internal tools.
• Strong pattern recognition and analytical thinking.
• Ability to differentiate between user error, data inconsistency and actual system faults.

Soft Skills

• Strong attention to detail and a structured working style.
• Strong written communication, able to summarise issues succinctly.
• Calm and reliable, also in busy periods.
• Take ownership of your work and enjoys collaborating with others.
• Curious about how processes work and keen to suggest improvements.
• Confident speaking with customers by phone, chat and email.

Bonus Skills

• Experience with credit products, consumer lending or financial regulation.
• Experience using metrics such as approval rate, drop-off points or SLAs to find and test improvements.

Languages

• Fluent German and English, written and spoken
• Bonus: Swedish or Finnish

Don't tick every box? If you're excited about this role, we'd still love to hear from you.

What Drives You

• Working ethically and helping customers regain financial control
• Improving processes and finding smarter ways of working
• Developing your career in fintech and credit
• Being part of an international, mission-driven team
• Making a real impact in your daily work

What We Offer

• Meaningful work: every application you handle can help someone reduce the cost of high-interest loans and take control of their repayment plan
• Real influence on how we work, with new markets, new tools and new products ahead
• A permanent, full-time position with fixed working hours
• Real opportunities for learning, development and career progression
• A supportive Communications & Applications team
• A diverse team from all over the world
• A workplace that values curiosity, innovation and continuous improvement
• A modern office in central Stockholm
• Wellness perks and top-tier tech gear

Everyone Is Welcome

Our customers come from all walks of life, and we want our team to reflect that. We welcome applicants of all ages, genders and backgrounds, whether you're early in your career, changing direction or bringing many years of experience. If you need any adjustments during the recruitment process, just let us know.

This is your chance to join a fintech company transforming financial health and to grow alongside a team that's only getting started.