Customer Service Agent - Full Time (German Speaking)

Anyfin AB; Stockholms kommun; Hybrid; SEK 357,120 - 513,360; Full time

Benefits offered by this job

Breakfast

After-work hangouts

Wellness perks

Top-tier tech gear

Modern Stockholm office

Job summary

Anyfin is hiring a German-speaking Operations Agent to help customers improve their financial health. You will communicate across email, chat, phone, and social media, ensure high-quality customer experiences, and follow credit policies with precision.

You’ll work in a fast-paced fintech, collaborating with a cross-functional team while handling AML/KYC checks and credit application analysis to offer responsible, transparent options.

Qualifications

• 1-4 years of experience in customer service (banking, fintech, insurance, telecom, travel, or similar)
• Credit risk assessment, AML/KYC, financial services, or advisory roles
• Sales or support environments where empathy and communication are key

Responsibilities

• Communicate with customers across email, chat, phone, and social media
• Ensure top-quality customer experience - every interaction counts
• Follow credit policies and regulatory standards with precision
• Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation
• Analyze and evaluate credit applications to produce responsible, transparent offers
• Suggest and implement improvements to processes, tools, and workflows
• Collaborate closely with a supportive, energetic, cross-functional team

Skills

German (native)

English (fluent)

Swedish or Finnish (bonus)

AML/KYC familiarity

Job description

Location: Stockholm, Sweden
Language Requirement: Native-German
Work Hours: Monday–Friday, 08:00–17:00 (1 weekly WFH day)

Help People Take Control of Their Finances — Join Us at Anyfin

At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Operations team.

We’re now hiring a German-speaking Operations Agent who’s eager to make a real impact on customers’ financial health - every single day.

What You’ll Be Doing

As an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission.

Your responsibilities:

• Communicate with customers across email, chat, phone, and social media
• Ensure top-quality customer experience - every interaction counts
• Follow credit policies and regulatory standards with precision
• Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation
• Analyze and evaluate credit applications to produce responsible, transparent offers
• Suggest and implement improvements to processes, tools, and workflows
• Collaborate closely with a supportive, energetic, cross-functional team

Who You Are

You’re in the early to mid stages of your career, combining enough experience to make confident decisions with a strong hunger to grow within fintech.

Your Background

You likely have 1-4 years of experience in:

• Customer service (banking, fintech, insurance, telecom, travel, or similar)
• Credit risk assessment, AML/KYC, financial services, or advisory roles
• Sales or support environments where empathy and communication are key

You don’t need to be senior - but you do bring maturity, ownership, and reliability to every task.

Skills & Competence

Languages

• Native-level German
• Fluent English
• Bonus: Swedish or Finnish

Technical & Analytical Skills

• Excellent communication skills across written and spoken channels
• Strong attention to detail and comfort working in regulated environments
• Ability to assess creditworthiness quickly and accurately
  Comfortable interpreting financial data and customer information
• Familiarity with AML/KYC or a willingness to learn
• Familiarity with AI

Mindset & Personality

• Customer-obsessed — motivated by helping people improve their financial lives
• Fearless & proactive — you take initiative and challenge how things can be improved
• Positive & team-oriented — uplifting the people around you comes naturally
• Structured yet adaptable — you follow processes while embracing change
• Multitasking-friendly — you enjoy switching between service, analysis, and admin tasks

What Drives You

• Growing your career in fintech
• Working ethically and helping customers regain financial control
  Being part of an ambitious, international, mission-driven team
• Making real impact - not just executing routine tasks

What We Offer

• A modern office in central Stockholm
• A diverse team from all over the world
• Real opportunities for learning, development, and career progression
• A supportive and high-performing Communications & Operations team
• Breakfast, after-work hangouts, wellness perks, and top-tier tech gear
• A workplace that values curiosity, innovation, and continuous improvement

This is your chance to join a bold fintech company transforming financial health and to grow alongside a team that’s only getting started.