German-Speaking Customer Success Pro – Growth & Impact

Progrits AB; Jönköpings kommun; On-site; SEK 391,000 - 580,000; Full time

Job summary

Verendus is seeking a customer service professional to be the first point of contact for our customers in Germany and the UK. Based in Sweden, you will handle inquiries via phone, email, and messages, and help us deliver outstanding service as we grow.

You should be fluent in German, have good English, and bring a service mindset with experience in customer support, ideally in IT, automotive, or leisure industries.

Qualifications

• Service-oriented attitude and experience from customer service, preferably in IT or automotive leisure industries.
• Experience dealing with corporate customers and merchandise management systems.
• Ability to stay solution-oriented and assertive in challenging situations.

Responsibilities

• Serve as first point of contact for Verendus customers in Germany and the UK via phone, email, or chat.
• Directly answer inquiries or coordinate with colleagues to ensure high-quality support.
• Identify improvement areas and actively contribute to elevating our customer experience.

Skills

German fluency

English proficiency

Technical skills

Customer service mindset

Tools

Merchandise management systems

Job description

Verendus is seeking a customer service professional to be the first point of contact for our customers in Germany and the UK. Based in Sweden, you will handle inquiries via phone, email, and messages, and help us deliver outstanding service as we grow.

You should be fluent in German, have good English, and bring a service mindset with experience in customer support, ideally in IT, automotive, or leisure industries.