German-Speaking Customer Support, DACH Growth & Impact

Hayppgroup; Handen; On-site; SEK 357,120 - 502,200; Full time

Benefits offered by this job

Competitive pension

Private healthcare

30 days vacation

Parental pay lift

Wellness allowance SEK 5,000 per year

Lots of social happenings

Job summary

Haypp Group seeks a German-speaking Customer Support Agent to join our Stockholm Handen team. You will handle customer interactions across email, phone and chat, ensuring accurate order handling and proactive, solution-oriented support.

The role supports our expansion in the DACH market and influences customer retention. Join a vibrant team of service professionals, focusing on high-quality experiences while collaborating with Tech and Dynamics teams.

Qualifications

• Proven experience in customer service.
• Strong problem-solving and communication skills.
• Ability to manage multiple channels (email, phone, chat).
• Proactive, solution-focused approach to customers.

Responsibilities

• Handle customer interactions across channels (email, phone, chat).
• Ensure accurate order handling and timely updates.
• Escalate technical issues to Tech and Dynamics teams.
• Contribute to customer retention and satisfaction.

Skills

German language

English language

Customer service

Communication

Problem solving

Initiative

Keyboard proficiency

Tools

Microsoft Dynamics

Job description

Haypp Group seeks a German-speaking Customer Support Agent to join our Stockholm Handen team. You will handle customer interactions across email, phone and chat, ensuring accurate order handling and proactive, solution-oriented support.

The role supports our expansion in the DACH market and influences customer retention. Join a vibrant team of service professionals, focusing on high-quality experiences while collaborating with Tech and Dynamics teams.