Guest Experience Front Desk Associate

Hilton Hotels; Sweden; On-site; SEK 240,000 - 420,000; Full time

Job summary

Hilton Hotels is seeking a Front Office Associate in Sweden. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs while addressing inquiries to create memorable stays.

The role requires strong communication, a professional demeanor, and the ability to multitask in a fast-paced environment. English proficiency is essential; additional languages are a plus, and flexibility for nights, weekends, and holidays is expected.

Qualifications

• Experience in guest service or front office in hospitality.
• Strong communication and interpersonal skills to handle inquiries and complaints.
• Proficiency with front office procedures and hotel systems.
• Ability to multitask calmly in a fast-paced environment.
• Fluency in English; additional languages a plus.

Responsibilities

• Greet guests at arrival and manage check-in/check-out efficiently.
• Handle guest inquiries, payments, and provide local information.
• Promote hotel amenities and services to guests.
• Respond to requests with care, resolving issues promptly.

Skills

Guest service

Communication

Teamwork

Problem solving

English proficiency

Tools

PMS system

POS system

Job description

Hilton Hotels is seeking a Front Office Associate in Sweden. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs while addressing inquiries to create memorable stays.

The role requires strong communication, a professional demeanor, and the ability to multitask in a fast-paced environment. English proficiency is essential; additional languages are a plus, and flexibility for nights, weekends, and holidays is expected.