Fintech Customer Experience Specialist — CX Champion

SAVR AB; Stockholms kommun; On-site; SEK 334,800 - 502,200; Full time

Benefits offered by this job

Competitive salary

Generous wellness allowance

Insurance package

Occupational pension support

Stocked pantry

Regular social gatherings

Job summary

A fast-growing fintech company in Sweden is searching for a Customer Experience Specialist. In this role, you will engage with customers through various channels, ensuring personalized and efficient support. You will handle onboarding processes, resolve queries, and continuously improve customer communication. The position requires a proactive attitude, experience in customer support, and fluency in Swedish. The company promotes an inclusive workplace and a culture of feedback, transparency, and continuous learning.

Qualifications

• Experience in a customer-centric or support-focused environment.
• Proactive, detail-oriented, and calm under pressure.
• Ability to communicate clearly and empathetically in writing and speech.
• Interest in finance and investing.

Responsibilities

• Engage with customers via live chat, email, and phone.
• Conduct analyses to understand customer inquiries and identify improvements.
• Proactively address recurring issues to enhance customer experience.
• Handle customer onboarding, offboarding, and compliance processes.
• Collaborate with internal teams to resolve queries.

Skills

Customer-centric experience

Problem-solving

Communication

Detail-oriented

Service-first mindset

Fluent Swedish

Job description

A fast-growing fintech company in Sweden is searching for a Customer Experience Specialist. In this role, you will engage with customers through various channels, ensuring personalized and efficient support. You will handle onboarding processes, resolve queries, and continuously improve customer communication. The position requires a proactive attitude, experience in customer support, and fluency in Swedish. The company promotes an inclusive workplace and a culture of feedback, transparency, and continuous learning.