Customer Experience Specialist

SAVR AB; Stockholms kommun; On-site; SEK 334,800 - 502,200; Full time

Benefits offered by this job

Competitive salary

Generous wellness allowance

Insurance package

Occupational pension support

Stocked pantry

Regular social gatherings

Job summary

A fast-growing fintech company in Sweden is searching for a Customer Experience Specialist. In this role, you will engage with customers through various channels, ensuring personalized and efficient support. You will handle onboarding processes, resolve queries, and continuously improve customer communication. The position requires a proactive attitude, experience in customer support, and fluency in Swedish. The company promotes an inclusive workplace and a culture of feedback, transparency, and continuous learning.

Qualifications

• Experience in a customer-centric or support-focused environment.
• Proactive, detail-oriented, and calm under pressure.
• Ability to communicate clearly and empathetically in writing and speech.
• Interest in finance and investing.

Responsibilities

• Engage with customers via live chat, email, and phone.
• Conduct analyses to understand customer inquiries and identify improvements.
• Proactively address recurring issues to enhance customer experience.
• Handle customer onboarding, offboarding, and compliance processes.
• Collaborate with internal teams to resolve queries.

Skills

Customer-centric experience

Problem-solving

Communication

Detail-oriented

Service-first mindset

Fluent Swedish

Job description

Role

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience. We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond.

The Role

As a Customer Experience Specialist at SAVR, you’ll become a true product expert and the voice of our customers. You’ll help investors navigate our platform with confidence, provide thoughtful and proactive support, and play a key role in continuously improving how we communicate, solve problems, and deliver value. Working closely with your CX teammates and other teams across SAVR, you’ll help shape how great customer experiences are built and scaled.

Your Mission

• Engage with customers via live chat, email, and phone, ensuring every interaction feels personal, supportive, and efficient
• Conduct simple analyses to understand customer inquiries and identify opportunities for improvement
• Proactively address recurring issues to enhance the overall customer experience
• Handle various back-office tasks such as onboarding and offboarding customers, including KYC, AML, and MAR-related processes, as well as managing customer transfers in and out - always ensuring compliance, accuracy, and a smooth customer journey
• Collaborate with internal teams and external partners to resolve queries and share insights
• Contribute to developing best practices and smarter ways of working as our customer base grows

Qualifications / What You’ll Thrive In

• Have experience in a customer-centric or support-focused environment
• Are proactive, detail-oriented, and calm under pressure - whether it’s quiet or stormy
• Communicate clearly and empathetically, both in writing and speech
• Enjoy problem-solving and thinking one step ahead for the customer
• Value teamwork but are equally comfortable working independently
• Are genuinely curious about finance and investing
• Have a service-first mindset and thrive in a fast-moving environment
• Speak and write fluent Swedish

Our Cultural DNA

🧠 Open-minded – we embrace new ideas, diverse perspectives, and continuous learning

🚀 Bold – we take smart risks, move fast, and aren’t afraid to fail forward

🤝 Honest – we value transparency, feedback, and doing the right thing

We’re a startup, so things can be a little messy — and that’s part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in.

What’s In It for You

You’ll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver — for customers and for each other.

Here’s what we offer:

• 💻 Top-tier work gear
• 💰 Competitive salary
• 🏃♀️ Generous wellness allowance
• 🤒 Insurance package
• 🌱 Occupational pension and long-term savings support
• 🏢 Office-first approach to foster collaboration and quick decision-making — with flexibility when you need it (4+1)
• 🥗 Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high

Our Commitment to Diversity

SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive.

Ready to Join Us?

We’d love to hear from you. Apply now or reach out with any questions — and let’s build something meaningful together.