Fintech Customer Advocate | English + Nordic | Hybrid

Qred; Stockholms kommun; Hybrid; SEK 420,000 - 540,000; Full time

Job summary

Qred in Stockholm is seeking a Customer Representative to manage end-to-end communications with small businesses, bridging customer needs with internal financial systems to enable scalable growth.

You will handle inquiries across channels, maintain records, and collaborate with cross-functional teams to improve workflows while adapting to shifting priorities. The role combines office presence with remote flexibility, aiming to support Qred's expansion.

Qualifications

• Experience in customer-facing roles, retail, or operations.
• Fluent in English and Norwegian or Danish.
• Strong digital proficiency navigating internal financial systems.

Responsibilities

• Handle end-to-end customer inquiries via chat, email, and phone with accuracy and speed.
• Process daily operational requests in line with regulatory standards and risk policies.
• Coordinate with cross-functional teams to resolve edge cases and optimize workflows.
• Identify bottlenecks and suggest improvements to service procedures.
• Maintain accurate customer records and system updates in internal platforms.

Skills

Customer-facing experience

Problem solving

Team player

Fast-paced environment

Job description

Qred in Stockholm is seeking a Customer Representative to manage end-to-end communications with small businesses, bridging customer needs with internal financial systems to enable scalable growth.

You will handle inquiries across channels, maintain records, and collaborate with cross-functional teams to improve workflows while adapting to shifting priorities. The role combines office presence with remote flexibility, aiming to support Qred's expansion.